About

LiveTime Software has become one of the leading vendors of ITIL Service Management and Help Desk software. LiveTime pioneered Web 2.0 service desk software, open standards and flexible deployment models by providing on demand Software as a Service (SaaS) to traditional on premise software, virtual and hardware appliances. LiveTime provides customers with a solution that fits both the service delivery requirements and business objectives of their organization. By eliminating the heavy services approach used by other vendors with out of the box integration solutions, customers can avoid costly customizations and platform lock-in, thus achieving true freedom of choice.

Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to meet the unique service delivery needs of their various market sectors. Lower service delivery costs and improved customer satisfaction are commonly achieved objectives of customers deploying LiveTime solutions.

Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom with a large distribution network around the globe.

Philosophy

At LiveTime we firmly believe in quality software driven by people with true passion and vision. Superior architecture and design based on open standards are the driving principles behind every solution we provide. This platform allows us to provide a highly interactive user interface which is both responsive and easy to use. Our software is engineered from the ground up for performance and scalability. It is not a rewrite of old client server technologies and is not subject to the licensing policies of any technology stack or vendor.

We do not believe we can succeed in the long term by locking our customers into proprietary architectures that are subject to the whims of management or changes in market conditions. LiveTime provides a true vendor neutral solution and knows this is the only way to protect your investment. We believe you should buy the best, buy it once and the software should grow with the needs of your organization.

Our software can be deployed on any hardware from an IBM mainframe to an Apple Xserve, utilizing any SQL database from Oracle to MySQL and supports every major browser. It is available as software, Software as a Service, as a hardware appliance and is even available virtualized as a software appliance or clustered as a high availability solution. With LiveTime the only limit is your imagination.