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	<title>LiveTime Blogs &#187; News</title>
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	<link>http://blogs.livetime.com</link>
	<description>Open Standards ITIL Service Management, Help Desk and Service Desk</description>
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		<title>Implementing ITIL Service Management with LiveTime</title>
		<link>http://blogs.livetime.com/implementing-itil-service-management/</link>
		<comments>http://blogs.livetime.com/implementing-itil-service-management/#comments</comments>
		<pubDate>Fri, 13 Aug 2010 17:43:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[implementing]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[itil v3 implementation]]></category>
		<category><![CDATA[phases]]></category>
		<category><![CDATA[problem management]]></category>
		<category><![CDATA[processes]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1367</guid>
		<description><![CDATA[Before designing the new Service Desk, all existing service workflows should be assessed and potential for improvement identified. It is an opportunity for business analysts to rethink and redesign existing processes and activities, in order to increase productivity, add value, and reduce costs. As the shop front for organizations, the service desk is an opportunity to enhance the customer’s perception of the organization.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>LiveTime 6.1 and the next generation of ITSM</title>
		<link>http://blogs.livetime.com/livetime-6-1-and-the-next-generation-of-itsm/</link>
		<comments>http://blogs.livetime.com/livetime-6-1-and-the-next-generation-of-itsm/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 17:32:36 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Labs]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[11 processes]]></category>
		<category><![CDATA[6.1]]></category>
		<category><![CDATA[deployment management]]></category>
		<category><![CDATA[financial management]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[HTML5]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[itil v3]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[release management]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1305</guid>
		<description><![CDATA[Due to the monumental undertaking that the v7.0 release represents for LiveTime, being an architectural change to build a new ITSM platform for our future service management offerings, some of the "Look and Feel" changes have been brought forward into v6.1. This release (v6.1) is a point release in name only as it contains over 300 change requests, nearly 200 of which have come from end users.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/livetime-6-1-and-the-next-generation-of-itsm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Performance, Scalability and ITSM</title>
		<link>http://blogs.livetime.com/performance-scalability-and-itsm/</link>
		<comments>http://blogs.livetime.com/performance-scalability-and-itsm/#comments</comments>
		<pubDate>Tue, 18 May 2010 18:18:34 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Labs]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[architecture]]></category>
		<category><![CDATA[conversational]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[j2ee]]></category>
		<category><![CDATA[multi-tiered]]></category>
		<category><![CDATA[mvc]]></category>
		<category><![CDATA[nTier]]></category>
		<category><![CDATA[ORM]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[scalability]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1233</guid>
		<description><![CDATA[People often ask us why LiveTime is so much faster than any other ITSM, Service Desk or Help Desk application. On the surface it sounds like a really simple question. However there are many factors that contribute to the overall performance of an application. If we remove hardware from the equation, which will make nearly any application faster, we can focus on 3 key factors, architecture, design and technology. Lets take a look at each on of these in turn.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/performance-scalability-and-itsm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lotus Domino and Closed-loop email</title>
		<link>http://blogs.livetime.com/lotus-domino-and-closed-loop-email/</link>
		<comments>http://blogs.livetime.com/lotus-domino-and-closed-loop-email/#comments</comments>
		<pubDate>Sat, 01 May 2010 22:03:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Close-loop email]]></category>
		<category><![CDATA[Email Request Management]]></category>
		<category><![CDATA[Lotus]]></category>
		<category><![CDATA[Lotus 8.5]]></category>
		<category><![CDATA[Lotus Domino]]></category>
		<category><![CDATA[Lotus Email Integration]]></category>
		<category><![CDATA[Lotus Notes]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1201</guid>
		<description><![CDATA[Lotus Notes is a popular group messaging and collaboration system from IBM. It provides users with email, contact management, calendaring, scheduling and database functions. As part of LiveTime's commitment to enterprise integration, this article guides users through the integration of LiveTime with Lotus Domino email server for complete closed loop email management.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/lotus-domino-and-closed-loop-email/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Setting up Federated CMDB Datasources with LiveTime ITSM</title>
		<link>http://blogs.livetime.com/setting-up-federated-cmdb-datasources-with-livetime-itsm/</link>
		<comments>http://blogs.livetime.com/setting-up-federated-cmdb-datasources-with-livetime-itsm/#comments</comments>
		<pubDate>Wed, 14 Apr 2010 00:02:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[asset management]]></category>
		<category><![CDATA[asset management integration]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[CMS]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[Federated]]></category>
		<category><![CDATA[federated cmdb]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[loginventory]]></category>
		<category><![CDATA[zenworks]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1147</guid>
		<description><![CDATA[The LiveTime Asset Management Integration Engine (AMIE) enables enterprises to quickly and easily synchronize with one or more third party asset management systems. Using XML descriptor files embedded within the LiveTime application, AMIE is able to connect to a foreign host and transfer any type of Asset Management data into LiveTime’s Configuration Management Database (CMDB).]]></description>
		<wfw:commentRss>http://blogs.livetime.com/setting-up-federated-cmdb-datasources-with-livetime-itsm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Open Standards, HTML5 and the Future of ITSM</title>
		<link>http://blogs.livetime.com/open-standards-html5-and-the-future-of-itsm/</link>
		<comments>http://blogs.livetime.com/open-standards-html5-and-the-future-of-itsm/#comments</comments>
		<pubDate>Thu, 18 Mar 2010 19:04:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Labs]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[cloud platform]]></category>
		<category><![CDATA[CSS3]]></category>
		<category><![CDATA[Firefox]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[HTML5]]></category>
		<category><![CDATA[IE6]]></category>
		<category><![CDATA[iPad]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[itsm futures]]></category>
		<category><![CDATA[open standards]]></category>
		<category><![CDATA[Safari]]></category>
		<category><![CDATA[service desk]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1099</guid>
		<description><![CDATA[LiveTime has always been a pioneer in pushing open standards in the Enterprise. Not only are there demonstrable benefits from the customer perspective, most of which are self evident, such as interoperability and vendor neutrality, but there are also significant benefits from the perspective of the software vendor.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/open-standards-html5-and-the-future-of-itsm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>From Help Desk to ITIL Service Desk</title>
		<link>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/</link>
		<comments>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 18:50:46 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[ITIL 3]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[problem management]]></category>
		<category><![CDATA[request management]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[saas service management]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service level management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1007</guid>
		<description><![CDATA[In general, an IT help desk is staffed by individuals who receive emails or calls from users that require assistance. These requests propel the help desk staff into fire-fighting mode, as they work to resolve the user issues. A service desk ideally moves the inefficient and reactive help desk process, to a proactive, highly productive and efficient service, which becomes more cost-effective over time.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>LiveTime Single Sign-on (SSO) and SAML</title>
		<link>http://blogs.livetime.com/livetime-single-sign-on-sso-and-saml/</link>
		<comments>http://blogs.livetime.com/livetime-single-sign-on-sso-and-saml/#comments</comments>
		<pubDate>Tue, 23 Feb 2010 18:19:23 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[identity manager]]></category>
		<category><![CDATA[JOSSO]]></category>
		<category><![CDATA[SAML]]></category>
		<category><![CDATA[SAML2]]></category>
		<category><![CDATA[securelogin]]></category>
		<category><![CDATA[shibboleth]]></category>
		<category><![CDATA[single sign on]]></category>
		<category><![CDATA[single signon]]></category>
		<category><![CDATA[siteminder]]></category>
		<category><![CDATA[sso]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=991</guid>
		<description><![CDATA[Single Sign-On technologies, typically implemented using SAML or SAML2 specifications, streamline the end-user experience by granting access to resources without forcing users to re-authenticate with each application. Such a setup consists of, an IdP (Identity Provider), which manages the login session and is the source of user information along with one or more SPs (Service Providers) which manage resource access.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/livetime-single-sign-on-sso-and-saml/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Localization of LiveTime Service Management</title>
		<link>http://blogs.livetime.com/localization-of-livetime-service-management/</link>
		<comments>http://blogs.livetime.com/localization-of-livetime-service-management/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 16:43:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[i18n]]></category>
		<category><![CDATA[internationalization]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[languages]]></category>
		<category><![CDATA[locale]]></category>
		<category><![CDATA[localization]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[translation]]></category>
		<category><![CDATA[UTF]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=977</guid>
		<description><![CDATA[Internationalization is the process of designing an application so that it can be adapted to various languages and regions without engineering changes. Sometimes the term internationalization is abbreviated as i18n, because there are 18 letters between the first "i" and the last "n."]]></description>
		<wfw:commentRss>http://blogs.livetime.com/localization-of-livetime-service-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Asset Management Integration Engine (AMIE) – Part 2</title>
		<link>http://blogs.livetime.com/asset-management-integration-engine-amie-%e2%80%93-part-2/</link>
		<comments>http://blogs.livetime.com/asset-management-integration-engine-amie-%e2%80%93-part-2/#comments</comments>
		<pubDate>Thu, 04 Feb 2010 17:36:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[asset management]]></category>
		<category><![CDATA[ci ownership]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[CMS]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[integration]]></category>
		<category><![CDATA[item relationships]]></category>
		<category><![CDATA[LDAP]]></category>
		<category><![CDATA[xml]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=962</guid>
		<description><![CDATA[In the previous article we discussed the general principles behind AMIE and how to configure and connect it to an asset management tool. In this article we expand on this, and discuss how to customize and develop your own mapping files for more granular control of the information sent to LiveTime's CMDB.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/asset-management-integration-engine-amie-%e2%80%93-part-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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