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	<title>LiveTime Blogs &#187; Newsletter</title>
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	<link>http://blogs.livetime.com</link>
	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
	<lastBuildDate>Tue, 13 Dec 2011 21:04:27 +0000</lastBuildDate>
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		<title>Technician Assignment Logic in LiveTime ITSM</title>
		<link>http://blogs.livetime.com/technician-assignment-logic-in-livetime-itsm/</link>
		<comments>http://blogs.livetime.com/technician-assignment-logic-in-livetime-itsm/#comments</comments>
		<pubDate>Mon, 05 Dec 2011 20:23:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Newsletter]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1803</guid>
		<description><![CDATA[The logic behind Technician Assignment within LiveTime is more than the application basing the allocation on the Technician location, load or skill set, as more extensive parameters are considered when routing requests to Technicians. By understanding the variables within the assignment process, Users can configure the system to better reflect the workflow of its service support Team environment.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Exchange Email Integration</title>
		<link>http://blogs.livetime.com/exchange-email-integration/</link>
		<comments>http://blogs.livetime.com/exchange-email-integration/#comments</comments>
		<pubDate>Mon, 05 Sep 2011 16:49:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA["change request" help help desk]]></category>
		<category><![CDATA[closed loop]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[exchange]]></category>
		<category><![CDATA[Exchange Email]]></category>
		<category><![CDATA[Exchange Server]]></category>
		<category><![CDATA[IMAP]]></category>
		<category><![CDATA[microsoft]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1568</guid>
		<description><![CDATA[Microsoft Exchange is a popular group messaging and collaboration system. It provides users with email, contact management, calendaring and scheduling. As part of LiveTime’s commitment to enterprise integration, this article guides users through the integration of LiveTime with Microsoft Exchange email server for complete closed loop email management.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/exchange-email-integration/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Getting Started with LiveTime SaaS</title>
		<link>http://blogs.livetime.com/getting-started-with-livetimes-saas-based-itsm/</link>
		<comments>http://blogs.livetime.com/getting-started-with-livetimes-saas-based-itsm/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 22:54:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[2048 bits]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[endpoint management]]></category>
		<category><![CDATA[firewall]]></category>
		<category><![CDATA[getting started]]></category>
		<category><![CDATA[HTTPS]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[ports]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[SSL]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1703</guid>
		<description><![CDATA[Before getting started with LiveTime's SaaS based ITSM solution you should ensure the enterprise side of the network is secured through end point management and the appropriate firewall ports opened to allow access by the various protocols.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/getting-started-with-livetimes-saas-based-itsm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Outbound Web Services and Workflows</title>
		<link>http://blogs.livetime.com/outbound-web-services-and-workflows/</link>
		<comments>http://blogs.livetime.com/outbound-web-services-and-workflows/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 16:18:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[API]]></category>
		<category><![CDATA[class]]></category>
		<category><![CDATA[Consumers]]></category>
		<category><![CDATA[Extensions]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[java]]></category>
		<category><![CDATA[listener]]></category>
		<category><![CDATA[Outbound Web Services]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[SOAP]]></category>
		<category><![CDATA[Ticket exchange]]></category>
		<category><![CDATA[web services]]></category>
		<category><![CDATA[workflow]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1678</guid>
		<description><![CDATA[LiveTime v6.5 introduces the ability to add customized extensions to request workflow state transitions and item lifecycle state transitions. In order to implement custom functionality on these state transitions, there are several steps a user must follow.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/outbound-web-services-and-workflows/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Using the Report Builder in Service Manager 6.5</title>
		<link>http://blogs.livetime.com/using-the-report-builder-in-service-manager-6-5/</link>
		<comments>http://blogs.livetime.com/using-the-report-builder-in-service-manager-6-5/#comments</comments>
		<pubDate>Mon, 13 Jun 2011 18:09:28 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[ad-hoc]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[report builder]]></category>
		<category><![CDATA[report designer]]></category>
		<category><![CDATA[reporting]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1618</guid>
		<description><![CDATA[LiveTime 6.5 now permits ad-hoc reporting directly within the application in addition to the standard reports and Pentaho Report Designer. This new designer allows customers to develop and share reports with any other role within the system.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>iPhone Service Desk Client Configuration</title>
		<link>http://blogs.livetime.com/iphone-service-desk-client-configuration/</link>
		<comments>http://blogs.livetime.com/iphone-service-desk-client-configuration/#comments</comments>
		<pubDate>Thu, 24 Mar 2011 17:24:45 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[livetime]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[service desk]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1557</guid>
		<description><![CDATA[LiveTime for iPhone supports the iPhone 3GS, iPhone 4 and iPod touch running IOS 4.2 or later and provides mobile access to both the SaaS and on-premise solutions provided by LiveTime Software, including Novell Service Desk.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/iphone-service-desk-client-configuration/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The ITSM Service Catalog &#8211; The cloak of invisibility</title>
		<link>http://blogs.livetime.com/itsm-service-catalog-the-cloak-of-invisibility/</link>
		<comments>http://blogs.livetime.com/itsm-service-catalog-the-cloak-of-invisibility/#comments</comments>
		<pubDate>Wed, 16 Feb 2011 16:17:06 +0000</pubDate>
		<dc:creator>Julie</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[integration]]></category>
		<category><![CDATA[it service catalog]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[request fulfillment]]></category>
		<category><![CDATA[saas service catalog]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service request]]></category>
		<category><![CDATA[service request management]]></category>
		<category><![CDATA[service requests]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1519</guid>
		<description><![CDATA[Services, included in an organization's Service Catalog, effectively act as a cloak of invisibility for all the infrastructure and Processes associated with the providing a Service. Using business oriented language, they allow all the components that combine together to enable a Service to go undetected by customers, even if some elements have mission critical status. 
]]></description>
		<wfw:commentRss>http://blogs.livetime.com/itsm-service-catalog-the-cloak-of-invisibility/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITIL v3 Service Management Lifecycle &#8211; Part 2</title>
		<link>http://blogs.livetime.com/itil-v3-service-management-lifecycle-part-2/</link>
		<comments>http://blogs.livetime.com/itil-v3-service-management-lifecycle-part-2/#comments</comments>
		<pubDate>Tue, 05 Oct 2010 18:17:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[asset management]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[CI]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[Continual Service Improvement]]></category>
		<category><![CDATA[itil v3]]></category>
		<category><![CDATA[MTTR]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[porcess integration]]></category>
		<category><![CDATA[Release and Deployment]]></category>
		<category><![CDATA[service lifecycle]]></category>
		<category><![CDATA[Service Operation]]></category>
		<category><![CDATA[Service Transition]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1409</guid>
		<description><![CDATA[Providing stable and predictable services that allow businesses to view IT as a utility is also crucial to a service provider’s success. This is achieved by using LiveTime to map the designed services to the IT infrastructure that provisions the services. LiveTime’s embedded CMDB encompasses the Service Portfolio and Service Catalog, allowing service organizations to construct a complete model of the IT infrastructure. This model can be leveraged to identify, control, maintain and verify the Configuration Items (CIs) that underpin the services.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/itil-v3-service-management-lifecycle-part-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITIL v3 Service Management Lifecycle &#8211; Part 1</title>
		<link>http://blogs.livetime.com/itil-3-service-management-lifecycle-part-1/</link>
		<comments>http://blogs.livetime.com/itil-3-service-management-lifecycle-part-1/#comments</comments>
		<pubDate>Tue, 05 Oct 2010 18:08:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[Demand management]]></category>
		<category><![CDATA[financial management]]></category>
		<category><![CDATA[governance]]></category>
		<category><![CDATA[ITIL lifecycle]]></category>
		<category><![CDATA[itil v3]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[Service Design]]></category>
		<category><![CDATA[service portfolio]]></category>
		<category><![CDATA[Service Strategy]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1407</guid>
		<description><![CDATA[LiveTime Service Manager provides service organizations all they need to adopt a lifecycle approach to service management, irrespective of their current level of service maturity, available resources and capability. Such capacity guarantees organizations control over their ITIL adoption process, whether they choose to use internally trained staff or outsource to industry specialists for their ITIL implementation.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/itil-3-service-management-lifecycle-part-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Release Management and implementing consistent change</title>
		<link>http://blogs.livetime.com/release-management-and-implementing-consistent-change/</link>
		<comments>http://blogs.livetime.com/release-management-and-implementing-consistent-change/#comments</comments>
		<pubDate>Tue, 14 Sep 2010 16:45:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[CI]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[deployment]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[process integration]]></category>
		<category><![CDATA[release management]]></category>
		<category><![CDATA[service quality]]></category>
		<category><![CDATA[workflows]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1392</guid>
		<description><![CDATA[Release and Deployment Management falls into the Transition phase of the ITIL v3 best practice service management framework. This process assists service organizations with the evolution of their environment in response to changing business requirements.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/release-management-and-implementing-consistent-change/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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