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	<title>LiveTime Blogs</title>
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	<link>http://blogs.livetime.com</link>
	<description>Open Standards based ITIL Service Management</description>
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		<title>From Help Desk to ITIL Service Desk</title>
		<link>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/</link>
		<comments>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 18:50:46 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[ITIL 3]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[problem management]]></category>
		<category><![CDATA[request management]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[saas service management]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service level management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1007</guid>
		<description><![CDATA[In general, an IT help desk is staffed by individuals who receive emails or calls from users that require assistance. These requests propel the help desk staff into fire-fighting mode, as they work to resolve the user issues. A service desk ideally moves the inefficient and reactive help desk process, to a proactive, highly productive and efficient service, which becomes more cost-effective over time.]]></description>
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		<title>LiveTime Single Sign-on (SSO) and SAML</title>
		<link>http://blogs.livetime.com/livetime-single-sign-on-sso-and-saml/</link>
		<comments>http://blogs.livetime.com/livetime-single-sign-on-sso-and-saml/#comments</comments>
		<pubDate>Tue, 23 Feb 2010 18:19:23 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[identity manager]]></category>
		<category><![CDATA[JOSSO]]></category>
		<category><![CDATA[SAML]]></category>
		<category><![CDATA[SAML2]]></category>
		<category><![CDATA[securelogin]]></category>
		<category><![CDATA[shibboleth]]></category>
		<category><![CDATA[single sign on]]></category>
		<category><![CDATA[single signon]]></category>
		<category><![CDATA[siteminder]]></category>
		<category><![CDATA[sso]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=991</guid>
		<description><![CDATA[Single Sign-On technologies, typically implemented using SAML or SAML2 specifications, streamline the end-user experience by granting access to resources without forcing users to re-authenticate with each application. Such a setup consists of, an IdP (Identity Provider), which manages the login session and is the source of user information along with one or more SPs (Service Providers) which manage resource access.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Localization of LiveTime Service Management</title>
		<link>http://blogs.livetime.com/localization-of-livetime-service-management/</link>
		<comments>http://blogs.livetime.com/localization-of-livetime-service-management/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 16:43:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[i18n]]></category>
		<category><![CDATA[internationalization]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[languages]]></category>
		<category><![CDATA[locale]]></category>
		<category><![CDATA[localization]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[translation]]></category>
		<category><![CDATA[UTF]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=977</guid>
		<description><![CDATA[Internationalization is the process of designing an application so that it can be adapted to various languages and regions without engineering changes. Sometimes the term internationalization is abbreviated as i18n, because there are 18 letters between the first "i" and the last "n."]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Asset Management Integration Engine (AMIE) – Part 2</title>
		<link>http://blogs.livetime.com/asset-management-integration-engine-amie-%e2%80%93-part-2/</link>
		<comments>http://blogs.livetime.com/asset-management-integration-engine-amie-%e2%80%93-part-2/#comments</comments>
		<pubDate>Thu, 04 Feb 2010 17:36:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[asset management]]></category>
		<category><![CDATA[ci ownership]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[CMS]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[integration]]></category>
		<category><![CDATA[item relationships]]></category>
		<category><![CDATA[LDAP]]></category>
		<category><![CDATA[xml]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=962</guid>
		<description><![CDATA[In the previous article we discussed the general principles behind AMIE and how to configure and connect it to an asset management tool. In this article we expand on this, and discuss how to customize and develop your own mapping files for more granular control of the information sent to LiveTime's CMDB.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Asset Management Integration Engine (AMIE) &#8211; Part 1</title>
		<link>http://blogs.livetime.com/asset-management-integration-engine-amie-part-1/</link>
		<comments>http://blogs.livetime.com/asset-management-integration-engine-amie-part-1/#comments</comments>
		<pubDate>Thu, 28 Jan 2010 16:42:50 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[amie]]></category>
		<category><![CDATA[asset discovery]]></category>
		<category><![CDATA[asset management]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[soa]]></category>
		<category><![CDATA[xml]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=942</guid>
		<description><![CDATA[The LiveTime Asset Management Integration Engine (AMIE) enables enterprises to quickly and easily synchronize with third party asset management and discovery systems. Using XML descriptor files embedded within the LiveTime application, AMIE is able to connect to the foreign host and transfer any type of Asset Management data into LiveTimes’ Configuration Management Database (CMDB).]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improving IT Service Management with a Federated CMDB</title>
		<link>http://blogs.livetime.com/improving-it-service-management-with-a-federated-cmdb/</link>
		<comments>http://blogs.livetime.com/improving-it-service-management-with-a-federated-cmdb/#comments</comments>
		<pubDate>Fri, 15 Jan 2010 22:13:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[amie]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[Federated]]></category>
		<category><![CDATA[federated cmdb]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[itsm federation]]></category>
		<category><![CDATA[xml]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=930</guid>
		<description><![CDATA[LiveTime provides an IT service view of this disparate CI information within its federated CMDB. This allows service organizations to view information from independent sources for a more holistic view of the IT infrastructure and their relationships. LiveTime’s configurable templates enable  CI information from different sources to be combined and recorded in terms relevant to specific business and service requirements.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Request Fulfillment and LiveTime</title>
		<link>http://blogs.livetime.com/request-fulfillment-and-livetime/</link>
		<comments>http://blogs.livetime.com/request-fulfillment-and-livetime/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 22:47:14 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[request fulfillment]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[service request]]></category>
		<category><![CDATA[service request management]]></category>
		<category><![CDATA[workflow]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=916</guid>
		<description><![CDATA[The Service Desk, as the single point of contact for customer issues, often receives requests for new passwords, provisioning and purchases. These types of requests, known as  Service Requests, tend to be numerous in nature and result in small changes to customer items which are low risk, low cost and have the potential to occur frequently. ]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Service Portfolio Management (SPM) and LiveTime</title>
		<link>http://blogs.livetime.com/service-portfolio-management-spm-and-livetime/</link>
		<comments>http://blogs.livetime.com/service-portfolio-management-spm-and-livetime/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 20:33:25 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[service lifecycle]]></category>
		<category><![CDATA[service portfolio]]></category>
		<category><![CDATA[service portfolio management]]></category>
		<category><![CDATA[spm]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=908</guid>
		<description><![CDATA[The Service Portfolio details the commitments and investments made by a Service Provider to its customers and within the markets they service. It contains current contractual obligations, services under development and continuing service improvement programs.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/service-portfolio-management-spm-and-livetime/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>ZENworks Configuration Management and LiveTime</title>
		<link>http://blogs.livetime.com/zenworks-configuration-management-and-livetime/</link>
		<comments>http://blogs.livetime.com/zenworks-configuration-management-and-livetime/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 00:12:59 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[asset management]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[novell]]></category>
		<category><![CDATA[sql server]]></category>
		<category><![CDATA[sybase]]></category>
		<category><![CDATA[sybase anywhere]]></category>
		<category><![CDATA[zenworks]]></category>
		<category><![CDATA[zenworks 10]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=880</guid>
		<description><![CDATA[ZENworks 10 comes pre-bundled with SQL Anywhere as default. While for large scale installations this has limited usefulness LiveTime still provides support for extracting information from this repository automatically. However it will require the extraction of the correct passwords and other database parameters, which vary slightly from the SQL Server edition.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/zenworks-configuration-management-and-livetime/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>LiveTime showcasing ITIL CMDB at ITSMF show</title>
		<link>http://blogs.livetime.com/livetime-showcasing-itil-cmdb/</link>
		<comments>http://blogs.livetime.com/livetime-showcasing-itil-cmdb/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 03:18:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[federated cmdb]]></category>
		<category><![CDATA[federation]]></category>
		<category><![CDATA[itsmf]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=860</guid>
		<description><![CDATA[LiveTime is attending the ITSMF show in the UK entitled, "Optimising IT Services For Business Success". Please come and visit us and take a look at LiveTime 6, supporting 9 core ITIL processes. See why LiveTime is changing the way people think about ITIL Service Management and why companies such as Verizon, NEC and LockHeed Martin have been able to rationalize multiple service desks into a central LiveTime solution.]]></description>
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		<slash:comments>0</slash:comments>
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