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	<title>LiveTime Blogs</title>
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	<link>http://blogs.livetime.com</link>
	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>Outlook, iCal and Google Calendar Sync in LiveTime 7</title>
		<link>http://blogs.livetime.com/outlook-ical-and-google-calendar-sync-in-livetime-7/</link>
		<comments>http://blogs.livetime.com/outlook-ical-and-google-calendar-sync-in-livetime-7/#comments</comments>
		<pubDate>Wed, 14 Mar 2012 17:23:28 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[calendar]]></category>
		<category><![CDATA[change schedule]]></category>
		<category><![CDATA[google calendar]]></category>
		<category><![CDATA[ical]]></category>
		<category><![CDATA[icloud]]></category>
		<category><![CDATA[ics]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[outlook]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service desk scheduling]]></category>
		<category><![CDATA[technician scheduling]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1862</guid>
		<description><![CDATA[One of the great new features of LiveTime 7 is the ability to sync the LiveTime Calendar with virtually any Calendaring system based off the webcal or ical format. LiveTime provides detailed information on all aspects of your Service environment from SLA's and planned outages through to scheduled requests, technician leave, public holidays and the forward schedule of change.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/outlook-ical-and-google-calendar-sync-in-livetime-7/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Configuring Single Sign On (SSO) from NetIQ Access Manager and LiveTime ITSM</title>
		<link>http://blogs.livetime.com/single-sign-on-sso-netiq-access-manager-livetime-itsm/</link>
		<comments>http://blogs.livetime.com/single-sign-on-sso-netiq-access-manager-livetime-itsm/#comments</comments>
		<pubDate>Fri, 09 Dec 2011 18:29:35 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[LDAP]]></category>
		<category><![CDATA[NAM]]></category>
		<category><![CDATA[NetIQ]]></category>
		<category><![CDATA[NetIQ Access Manager]]></category>
		<category><![CDATA[SAML]]></category>
		<category><![CDATA[sso]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1817</guid>
		<description><![CDATA[LiveTime Service Manager includes support for SAML based Single Sign-On (SSO). With this addition of SAML support LiveTime can streamline end user's experience without forcing the user to re-authenticate at application. Access Manager is a product which facilitates secure access to LiveTime &#038; can leverage the SAML based SSO support in Service Manager to provide seamless experience to end users.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/single-sign-on-sso-netiq-access-manager-livetime-itsm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Technician Assignment Logic in LiveTime ITSM</title>
		<link>http://blogs.livetime.com/technician-assignment-logic-in-livetime-itsm/</link>
		<comments>http://blogs.livetime.com/technician-assignment-logic-in-livetime-itsm/#comments</comments>
		<pubDate>Mon, 05 Dec 2011 20:23:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Newsletter]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1803</guid>
		<description><![CDATA[The logic behind Technician Assignment within LiveTime is more than the application basing the allocation on the Technician location, load or skill set, as more extensive parameters are considered when routing requests to Technicians. By understanding the variables within the assignment process, Users can configure the system to better reflect the workflow of its service support Team environment.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/technician-assignment-logic-in-livetime-itsm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Enabling SSL with LiveTime or Novell Service Desk Installer</title>
		<link>http://blogs.livetime.com/enabling-ssl-on-novell-service-desk/</link>
		<comments>http://blogs.livetime.com/enabling-ssl-on-novell-service-desk/#comments</comments>
		<pubDate>Thu, 27 Oct 2011 16:36:19 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Installer]]></category>
		<category><![CDATA[LiveTime Service Manager]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[SSL]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1780</guid>
		<description><![CDATA[In order to activate the HTTPS protocol on LiveTime or Novell Service Desk after using the Installer, you first need create a public and private key pair to be used for encryption. You can use keytool command to generate a key pair.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/enabling-ssl-on-novell-service-desk/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Exchange Email Integration</title>
		<link>http://blogs.livetime.com/exchange-email-integration/</link>
		<comments>http://blogs.livetime.com/exchange-email-integration/#comments</comments>
		<pubDate>Mon, 05 Sep 2011 16:49:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA["change request" help help desk]]></category>
		<category><![CDATA[closed loop]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[exchange]]></category>
		<category><![CDATA[Exchange Email]]></category>
		<category><![CDATA[Exchange Server]]></category>
		<category><![CDATA[IMAP]]></category>
		<category><![CDATA[microsoft]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1568</guid>
		<description><![CDATA[Microsoft Exchange is a popular group messaging and collaboration system. It provides users with email, contact management, calendaring and scheduling. As part of LiveTime’s commitment to enterprise integration, this article guides users through the integration of LiveTime with Microsoft Exchange email server for complete closed loop email management.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Getting Started with LiveTime SaaS</title>
		<link>http://blogs.livetime.com/getting-started-with-livetimes-saas-based-itsm/</link>
		<comments>http://blogs.livetime.com/getting-started-with-livetimes-saas-based-itsm/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 22:54:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[2048 bits]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[endpoint management]]></category>
		<category><![CDATA[firewall]]></category>
		<category><![CDATA[getting started]]></category>
		<category><![CDATA[HTTPS]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[ports]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[SSL]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1703</guid>
		<description><![CDATA[Before getting started with LiveTime's SaaS based ITSM solution you should ensure the enterprise side of the network is secured through end point management and the appropriate firewall ports opened to allow access by the various protocols.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>ITSM Outbound Web Services and Workflows</title>
		<link>http://blogs.livetime.com/outbound-web-services-and-workflows/</link>
		<comments>http://blogs.livetime.com/outbound-web-services-and-workflows/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 16:18:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[API]]></category>
		<category><![CDATA[class]]></category>
		<category><![CDATA[Consumers]]></category>
		<category><![CDATA[Extensions]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[java]]></category>
		<category><![CDATA[listener]]></category>
		<category><![CDATA[Outbound Web Services]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[SOAP]]></category>
		<category><![CDATA[Ticket exchange]]></category>
		<category><![CDATA[web services]]></category>
		<category><![CDATA[workflow]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1678</guid>
		<description><![CDATA[LiveTime v6.5 introduces the ability to add customized extensions to request workflow state transitions and item lifecycle state transitions. In order to implement custom functionality on these state transitions, there are several steps a user must follow.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/outbound-web-services-and-workflows/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Compiling Postgres 64 bit for Solaris x86 with Solaris Studio</title>
		<link>http://blogs.livetime.com/compiling-postgres-64-bit-for-solaris-x86-with-solaris-studio/</link>
		<comments>http://blogs.livetime.com/compiling-postgres-64-bit-for-solaris-x86-with-solaris-studio/#comments</comments>
		<pubDate>Fri, 19 Aug 2011 16:07:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Labs]]></category>
		<category><![CDATA[64 bit]]></category>
		<category><![CDATA[compiling]]></category>
		<category><![CDATA[oracle]]></category>
		<category><![CDATA[postgres]]></category>
		<category><![CDATA[solaris]]></category>
		<category><![CDATA[solaris studio]]></category>
		<category><![CDATA[SPARC]]></category>
		<category><![CDATA[sun studio]]></category>
		<category><![CDATA[x86]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1662</guid>
		<description><![CDATA[Creating optimized Postgres binaries for Solaris is essential in squeezing every last ounce of performance out of your system. Rather than using generic GCC compilers we tend to focus on using highly specialized and optmized Solaris Studio compilers from Oracle. The latest versions are highly tuned for multi-core operation and can make a big impact on performance for heavily loaded servers.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/compiling-postgres-64-bit-for-solaris-x86-with-solaris-studio/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Using the Report Builder in Service Manager 6.5</title>
		<link>http://blogs.livetime.com/using-the-report-builder-in-service-manager-6-5/</link>
		<comments>http://blogs.livetime.com/using-the-report-builder-in-service-manager-6-5/#comments</comments>
		<pubDate>Mon, 13 Jun 2011 18:09:28 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[ad-hoc]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[report builder]]></category>
		<category><![CDATA[report designer]]></category>
		<category><![CDATA[reporting]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1618</guid>
		<description><![CDATA[LiveTime 6.5 now permits ad-hoc reporting directly within the application in addition to the standard reports and Pentaho Report Designer. This new designer allows customers to develop and share reports with any other role within the system.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/using-the-report-builder-in-service-manager-6-5/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improving LiveTime Performance with Tomcat 7.0</title>
		<link>http://blogs.livetime.com/improving-livetime-performance-with-tomcat-7-0/</link>
		<comments>http://blogs.livetime.com/improving-livetime-performance-with-tomcat-7-0/#comments</comments>
		<pubDate>Fri, 20 May 2011 17:48:13 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Labs]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[bots]]></category>
		<category><![CDATA[crawlers]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[search engines]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[tomcat 7]]></category>
		<category><![CDATA[tuning]]></category>
		<category><![CDATA[valves]]></category>
		<category><![CDATA[web service desk]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1588</guid>
		<description><![CDATA[LiveTime 6.5 now ships preconfigured with Tomcat 7.0. One of the great advantages of Tomcat 7.0 is that it has been well tuned for performance already (also supporting the new Servlet 3.0 specification and asynchronous request processing) and can cope with thousands of users very easily.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/improving-livetime-performance-with-tomcat-7-0/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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