Getting Started with LiveTime SaaS
Before getting started with LiveTime’s SaaS based ITSM solution you should ensure the enterprise side of the network is secured through end point management and the appropriate firewall ports opened to allow access by the various protocols.
LiveTime is a pure play SaaS solution. It does not require any agents or aggregators to function. Using endpoint management and SSL any connection from LiveTime can be secured for the necessary integrations.
Security
LiveTime has many layers of security already enabled by default and uses a 2048 bit SSLv3 channel to connect to your browser. This is supported by all modern browsers. A summary of available ports for the various integrations is presented below. At a minimum you will require port 443 (HTTPS) for general product access. The remaining ports will depend upon the integrations you wish to use.
Summary of Ports
| Protocol | Port | Protocol | Port |
|---|---|---|---|
| HTTPs | 443 | HTTP | 80 |
| LDAP/AD SSL | 636 | LDAP/AD | 389 |
| EMAIL IMAPS | 993 | EMAIL IMAP | 143 |
| EMAIL POP3S | 995 | EMAIL POP3 | 110 |
| EMAIL SMTPS | 465 or 587 | EMAIL SMTP | 25 |
Endpoint Server
mycompany.livetime.com
Authentication
Most users will elect to use some form of directory server to aide in the management of their users and provide authentication services for LiveTime. After setting up the appropriate roles on the directory server you will need to select the appropriate port and protocol to communicate on.
We recommend SSL protocols are used in all cases. So for authentication use one of the SSL options in the Authentications settings as shown. Once you have made the appropriate connection you can add the relevant roles to your directory server for the designated user groups. These are detailed in the LDAP / AD setup guide.
Once users are in the system it is necessary to assign the appropriate processes to the users, create support teams and build a service catalog for your customers.