Lotus Domino and Closed-loop email
Lotus Notes is a popular group messaging and collaboration system from IBM. It provides users with email, contact management, calendaring, scheduling and database functions. As part of LiveTime’s commitment to enterprise integration, this article guides users through the integration of LiveTime with Lotus Domino email server for complete closed loop email management.
The following guide is based upon integration with Lotus Notes 8.5 and demonstrates how to enable IMAP for access by LiveTime for auto request creation from users.
1. From the Domino Administrator, click the Configuration tab and then open the Server document for the server that runs the IMAP service.
2. Click the Ports – Internet Ports – Mail tab.
3. To enable the default TCP/IP port, in the Mail (IMAP) column, change the value of the TCP/IP port status field to Enabled.
4. Click Save and Close or edit additional settings
5. You may also need to edit the SMTP settings to ensure outgoing email functions correctly.
Adding a new Account
To create a new account for LiveTime to poll you will now need to register a New Person. Register is located in the menu under People > People > Register.
Alternatively you can use the Register located under the People menu in Tools.
In the Basics section enter a First name and Last name for the account and check the Advanced option.
In Mail you must select IMAP from the Mail System drop down menu. You must also select a Mail File Template. The other fields should be completed as per your Organizations new user policy.
In the Address tab enter the Internet Domain of your Organization. Then define the settings in the Address name format and Separator drop down menu.
This will define the email address that will be used for incoming requests.
The remaining tabs do not need to be modified. The last step requires that you “Register” the user in the registration queue by using the appropriate button on the bottom of the dialog.
You can now map the appropriate Technician Teams to this new incoming email address to provide closed loop email automation within LiveTime.
If you have correctly configured the email account you should be able to use a command line tool such as Telnet to connect directly to the server. To test that IMAP is working use:
shell> telnet localhost 143
For SMPTP use:
shell> telnet localhost 25