Note Time and Time Tracking in LiveTime

The end of March saw the release of LiveTime version 5.1, and while there were a number of refinements included in the release, there were also a couple of big ticket items that may change the way you use the system.

New GUI in LiveTime

When you upgrade, the first thing you will notice when you log in as a User is the updated look and feel of the User Interface. Other less noticeable refinements include the ability to subscribe to RSS feeds for Incidents and the ability to update RFCs via email (Service Manager only).

The major change that affects all Users adding Notes to service requests, is the increased integration between Notes and the time logged against a Request.  This facility allows organizations to have greater control and record more accurate data regarding time used to complete activities related to Notes entered by Technicians.

Note Time

Where in the past the system automatically calculated the logged time when an Incident, Problem or RFC was opened in edit mode, the User adding a Note will now be prompted to enter the time they spent working on collating the information for the Note. If the new method does not suit your working style, simply leave the Notes time blank as the system continues to record the logged time when a Request is opened in Edit mode.