Request Creation and Multi-Item Requests in LiveTime 5.5

In version 5.5, when you first create an Incident, or for those with Service Manager, a Change Request, you will notice an updated Request Creation process. From the outset, you will be able to view the Customer and Item details on the same page. 

Multi-Item requests

When you add the Item to the Service Request, you will notice the Add button. This allows Users to add more than one Item to the Request. Such functionality allows technicians to create and manage multiple requests for one customer simultaneously. 

Related Request

This capability is known as Multi-Item Requests. When these are created, they are listed as separate requests within the Incident or Change Tab, but can also be viewed as a group within the Incident Groups or Change Groups sub-menu option of the respective Processes. 

You will also note that the related requests now appear in a Related Request sidebar, which allows Users to toggle to a related request by clicking the IP (ITIL Process) icon.