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	<title>LiveTime Blogs &#187; email assignment</title>
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	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>Closing the Loop on Email Request Management</title>
		<link>http://blogs.livetime.com/closing-the-loop-on-email-request-management/</link>
		<comments>http://blogs.livetime.com/closing-the-loop-on-email-request-management/#comments</comments>
		<pubDate>Fri, 27 Mar 2009 16:54:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[closed loop email]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[email assignment]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[request management]]></category>
		<category><![CDATA[rfc]]></category>

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		<description><![CDATA[Investing time and effort in the development of your Configuration Management Database (CMDB) is one of the most crucial aspects of setting up LiveTime. It not only provides a logical map of your infrastructure and services, but defines the hierarchy of your service catalog and knowledgebase. ]]></description>
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