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	<title>LiveTime Blogs &#187; Impact Analysis</title>
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		<title>Criticality and Impact Analysis</title>
		<link>http://blogs.livetime.com/criticality-and-impact-analysis/</link>
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		<pubDate>Fri, 27 Mar 2009 16:39:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[Criticality]]></category>
		<category><![CDATA[Impact Analysis]]></category>
		<category><![CDATA[SLA priority]]></category>

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		<description><![CDATA[LiveTime Supervisors are well aware that the Configuration Management Database (CMDB) is at the heart of all LiveTime installations. Its central role is vital in providing high quality service management. The CMDB provides the blueprint of the organization's IT infrastructure. ]]></description>
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		<title>New Features in LiveTime 5.5</title>
		<link>http://blogs.livetime.com/new-features-in-livetime-55/</link>
		<comments>http://blogs.livetime.com/new-features-in-livetime-55/#comments</comments>
		<pubDate>Fri, 28 Nov 2008 00:10:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[de-escalation]]></category>
		<category><![CDATA[escalation]]></category>
		<category><![CDATA[Impact Analysis]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[kpi reporting]]></category>
		<category><![CDATA[language support]]></category>
		<category><![CDATA[quick calls]]></category>
		<category><![CDATA[request alerts]]></category>
		<category><![CDATA[service management]]></category>

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		<description><![CDATA[LiveTime version 5.5 comes with over 100 additions and enhancements.]]></description>
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