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	<title>LiveTime Blogs &#187; incident management</title>
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	<link>http://blogs.livetime.com</link>
	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>Clearing the Fog with Cloud based ITSM &#8211; Part 2</title>
		<link>http://blogs.livetime.com/clearing-the-fog-with-cloud-based-itsm-part-2/</link>
		<comments>http://blogs.livetime.com/clearing-the-fog-with-cloud-based-itsm-part-2/#comments</comments>
		<pubDate>Mon, 06 Dec 2010 14:58:51 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[cloud itsm]]></category>
		<category><![CDATA[cloud service desk]]></category>
		<category><![CDATA[eai]]></category>
		<category><![CDATA[html 5]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[knowledge management]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[on demand]]></category>
		<category><![CDATA[problem management]]></category>
		<category><![CDATA[saas itsm]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service manager]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1460</guid>
		<description><![CDATA[Enterprises currently faced with the challenge of integrating and extending their investments in sophisticated business applications such as ERP, CRM and Service Desk, are increasingly turning to Cloud computing and Web services. As a result, many businesses looking to better leverage their IT assets and provide their organizations with the agility needed to stay competitive in today’s economy are now Web service enabling their IT infrastructure while moving it into private and public clouds.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Clearing the Fog with Cloud based ITSM &#8211; Part 1</title>
		<link>http://blogs.livetime.com/clearing-the-fog-cloud-based-itsm/</link>
		<comments>http://blogs.livetime.com/clearing-the-fog-cloud-based-itsm/#comments</comments>
		<pubDate>Mon, 22 Nov 2010 19:48:17 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[cloud itsm]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[knowledge management]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[on demand]]></category>
		<category><![CDATA[problem management]]></category>
		<category><![CDATA[saas itsm]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service manager]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1438</guid>
		<description><![CDATA[It seems like every year in IT there is a some hot topic. It gets hyped to a point that the hype takes on a life of its own. It is TRANSFORMATIONAL, PARADIGM SHIFT, It becomes the savior of all IT struggles and issues. It will save the world. But as we have seen recently, it is very hard to live up to the hype frenzy. Cloud Based ITSM is something a lot of vendors are pushing right now. So lets take a look at the myth versus reality.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Implementing ITIL Service Management with LiveTime</title>
		<link>http://blogs.livetime.com/implementing-itil-service-management/</link>
		<comments>http://blogs.livetime.com/implementing-itil-service-management/#comments</comments>
		<pubDate>Fri, 13 Aug 2010 17:43:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[implementing]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[itil v3 implementation]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[phases]]></category>
		<category><![CDATA[problem management]]></category>
		<category><![CDATA[processes]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1367</guid>
		<description><![CDATA[Before designing the new Service Desk, all existing service workflows should be assessed and potential for improvement identified. It is an opportunity for business analysts to rethink and redesign existing processes and activities, in order to increase productivity, add value, and reduce costs. As the shop front for organizations, the service desk is an opportunity to enhance the customer’s perception of the organization.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Using the LiveTime ITSM Service Widget</title>
		<link>http://blogs.livetime.com/using-the-livetime-itsm-service-widget/</link>
		<comments>http://blogs.livetime.com/using-the-livetime-itsm-service-widget/#comments</comments>
		<pubDate>Thu, 05 Aug 2010 20:40:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[admin]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[request fulfillment]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[Widget]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1334</guid>
		<description><![CDATA[The Widget allows any organization to embed a link on any or every page of a web application or site whether they are using LiveTime as a Service (SaaS) or from a private cloud. This permits customers to quickly raise a service request, incident or change directly within the application.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Catholic Education Network scores high marks with LiveTime</title>
		<link>http://blogs.livetime.com/catholic-education-network-scores-high-marks-with-livetime/</link>
		<comments>http://blogs.livetime.com/catholic-education-network-scores-high-marks-with-livetime/#comments</comments>
		<pubDate>Thu, 24 Sep 2009 22:19:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[australia]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[education]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[problem management]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=747</guid>
		<description><![CDATA[LiveTime Service Manager allows CEnet to continually improve its service management processes and provides visibility for all team members’ Incident, Problem and Change Requests.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/catholic-education-network-scores-high-marks-with-livetime/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITIL Service Management solutions instead of features</title>
		<link>http://blogs.livetime.com/itil_service_management_solutions_instead_of_features/</link>
		<comments>http://blogs.livetime.com/itil_service_management_solutions_instead_of_features/#comments</comments>
		<pubDate>Wed, 29 Apr 2009 06:53:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[ITIL process]]></category>
		<category><![CDATA[itil service features]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=420</guid>
		<description><![CDATA[One of the more interesting trends we see in the market place lately is how vendors keep adding more and more processes to their solutions based upon the ITIL 3 specification. While LiveTime currently supports 11 core ITIL 3 processes, there are a number of vendors that only care how many processes they have in their product, and never consider, or care how users will interact with the product.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/itil_service_management_solutions_instead_of_features/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITIL 3 Integrated Process Design in LiveTime</title>
		<link>http://blogs.livetime.com/itil-3-integrated-process-design-in-livetime/</link>
		<comments>http://blogs.livetime.com/itil-3-integrated-process-design-in-livetime/#comments</comments>
		<pubDate>Tue, 21 Apr 2009 17:15:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[category type item itil]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[cmdb category incident classification]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[ITIL 3]]></category>
		<category><![CDATA[ITIL process]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=376</guid>
		<description><![CDATA[One of LiveTime's significant strengths lies not just with the underlying technology, but the way the system was designed around ITIL processes from the very beginning. All core ITIL processes are tightly coupled not only to each other but to the underlying CMDB and knowledge base.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/itil-3-integrated-process-design-in-livetime/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>LiveTime and ITIL best practices training</title>
		<link>http://blogs.livetime.com/livetime-and-itil-best-practices-training/</link>
		<comments>http://blogs.livetime.com/livetime-and-itil-best-practices-training/#comments</comments>
		<pubDate>Sat, 28 Mar 2009 03:05:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[admin]]></category>
		<category><![CDATA[education]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITIL process]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=141</guid>
		<description><![CDATA[LiveTime's two-day Service Management Essentials training course focuses on ITIL (Information Technology Infrastructure Library) best practice as it relates to LiveTime. ]]></description>
		<wfw:commentRss>http://blogs.livetime.com/livetime-and-itil-best-practices-training/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Closing the Loop on Email Request Management</title>
		<link>http://blogs.livetime.com/closing-the-loop-on-email-request-management/</link>
		<comments>http://blogs.livetime.com/closing-the-loop-on-email-request-management/#comments</comments>
		<pubDate>Fri, 27 Mar 2009 16:54:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[closed loop email]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[email assignment]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[request management]]></category>
		<category><![CDATA[rfc]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=103</guid>
		<description><![CDATA[Investing time and effort in the development of your Configuration Management Database (CMDB) is one of the most crucial aspects of setting up LiveTime. It not only provides a logical map of your infrastructure and services, but defines the hierarchy of your service catalog and knowledgebase. ]]></description>
		<wfw:commentRss>http://blogs.livetime.com/closing-the-loop-on-email-request-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Quick Calls in LiveTime 5.5</title>
		<link>http://blogs.livetime.com/quick-calls-in-livetime-55/</link>
		<comments>http://blogs.livetime.com/quick-calls-in-livetime-55/#comments</comments>
		<pubDate>Thu, 27 Nov 2008 23:45:22 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[common requests]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[quick calls]]></category>
		<category><![CDATA[repetitive tasks]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=119</guid>
		<description><![CDATA[Users may wonder where the Quick Call button has moved to as it is no longer visible after assigning the Customer to the Request, and the Add button is now in its place.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/quick-calls-in-livetime-55/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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