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	<title>LiveTime Blogs &#187; integration</title>
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	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>The ITSM Service Catalog &#8211; The cloak of invisibility</title>
		<link>http://blogs.livetime.com/itsm-service-catalog-the-cloak-of-invisibility/</link>
		<comments>http://blogs.livetime.com/itsm-service-catalog-the-cloak-of-invisibility/#comments</comments>
		<pubDate>Wed, 16 Feb 2011 16:17:06 +0000</pubDate>
		<dc:creator>Julie</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[integration]]></category>
		<category><![CDATA[it service catalog]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[request fulfillment]]></category>
		<category><![CDATA[saas service catalog]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service request]]></category>
		<category><![CDATA[service request management]]></category>
		<category><![CDATA[service requests]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1519</guid>
		<description><![CDATA[Services, included in an organization's Service Catalog, effectively act as a cloak of invisibility for all the infrastructure and Processes associated with the providing a Service. Using business oriented language, they allow all the components that combine together to enable a Service to go undetected by customers, even if some elements have mission critical status. 
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		<title>Asset Management Integration Engine (AMIE) – Part 2</title>
		<link>http://blogs.livetime.com/asset-management-integration-engine-amie-%e2%80%93-part-2/</link>
		<comments>http://blogs.livetime.com/asset-management-integration-engine-amie-%e2%80%93-part-2/#comments</comments>
		<pubDate>Thu, 04 Feb 2010 17:36:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[admin]]></category>
		<category><![CDATA[asset management]]></category>
		<category><![CDATA[ci ownership]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[CMS]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[integration]]></category>
		<category><![CDATA[item relationships]]></category>
		<category><![CDATA[LDAP]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[xml]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=962</guid>
		<description><![CDATA[In the previous article we discussed the general principles behind AMIE and how to configure and connect it to an asset management tool. In this article we expand on this, and discuss how to customize and develop your own mapping files for more granular control of the information sent to LiveTime's CMDB.]]></description>
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		<title>Choosing Help Desk and Service Desk Software</title>
		<link>http://blogs.livetime.com/choosing-help-desk-and-service-desk-software/</link>
		<comments>http://blogs.livetime.com/choosing-help-desk-and-service-desk-software/#comments</comments>
		<pubDate>Tue, 16 Jun 2009 16:00:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA["service desk" choose requirements itil]]></category>
		<category><![CDATA[admin]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[helpdesk saas allow clients tolog requests]]></category>
		<category><![CDATA[integration]]></category>
		<category><![CDATA[mysql]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[open standards]]></category>
		<category><![CDATA[pickiing an itsm software]]></category>
		<category><![CDATA[roi]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[software as a service]]></category>
		<category><![CDATA[tco]]></category>
		<category><![CDATA[web 2.0]]></category>
		<category><![CDATA[web based]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=569</guid>
		<description><![CDATA[With the increased focus on corporate spending it is essential that companies get the most value from any software investment. To this end it is crucial that companies understand the industry buzz-words used by vendors when trying to sell help desk and support solutions. Most vendors will use these terms to describe their software, yet surprisingly few actually deliver.]]></description>
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		<title>Session Management using LiveTime Web Services and PHP</title>
		<link>http://blogs.livetime.com/session-management-using-livetime-web-services/</link>
		<comments>http://blogs.livetime.com/session-management-using-livetime-web-services/#comments</comments>
		<pubDate>Fri, 10 Apr 2009 19:09:50 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Labs]]></category>
		<category><![CDATA[how to maintain jsessionid in webservices?]]></category>
		<category><![CDATA[integration]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[perl]]></category>
		<category><![CDATA[PHP]]></category>
		<category><![CDATA[php soap client session]]></category>
		<category><![CDATA[php soap maintain state]]></category>
		<category><![CDATA[php soap webservice cookie code]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[session in php web service]]></category>
		<category><![CDATA[SOAP]]></category>
		<category><![CDATA[web services]]></category>
		<category><![CDATA[wsdl]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=323</guid>
		<description><![CDATA[PHP is available as both a command line tool and web programming language and provides excellent services for communicating using standard SOAP protocols. This article describes how to use a PHP command line script to communicate directly with LiveTime.]]></description>
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