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	<title>LiveTime Blogs &#187; ITIL process</title>
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	<link>http://blogs.livetime.com</link>
	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>Capital G designs Service Desk around ITIL business  processes</title>
		<link>http://blogs.livetime.com/capital-g-designs-service-desk-around-itil-business-processes/</link>
		<comments>http://blogs.livetime.com/capital-g-designs-service-desk-around-itil-business-processes/#comments</comments>
		<pubDate>Tue, 29 Sep 2009 19:03:44 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[best practices]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[fast implementation]]></category>
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		<category><![CDATA[ITIL 3]]></category>
		<category><![CDATA[ITIL process]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[service desk]]></category>
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		<guid isPermaLink="false">http://blogs.livetime.com/?p=771</guid>
		<description><![CDATA[Capital G Limited, financial service specialists, has built its reputation on providing superior rates and quality service. Capital G tailor services and products to clients’ specific savings and borrowing needs, offering savings and deposit products in both Bermuda and US currencies.]]></description>
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		<title>PricewaterhouseCoopers deliver World Class service with LiveTime Service Management</title>
		<link>http://blogs.livetime.com/pricewaterhousecoopers-deliver-world-class-service-with-livetime-service-management/</link>
		<comments>http://blogs.livetime.com/pricewaterhousecoopers-deliver-world-class-service-with-livetime-service-management/#comments</comments>
		<pubDate>Wed, 10 Jun 2009 17:01:59 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[ITIL process]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=559</guid>
		<description><![CDATA[PricewaterhouseCoopers (PwC) were not satisfied with their internal IT services. One of the key challenges in the IT department was to manage resources so they were aligned with user needs. 99X is now helping PwC improving their IT services by implementing ITIL-based processes and LiveTime Service Manager.]]></description>
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		<title>ITIL Service Management solutions instead of features</title>
		<link>http://blogs.livetime.com/itil_service_management_solutions_instead_of_features/</link>
		<comments>http://blogs.livetime.com/itil_service_management_solutions_instead_of_features/#comments</comments>
		<pubDate>Wed, 29 Apr 2009 06:53:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[ITIL process]]></category>
		<category><![CDATA[itil service features]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=420</guid>
		<description><![CDATA[One of the more interesting trends we see in the market place lately is how vendors keep adding more and more processes to their solutions based upon the ITIL 3 specification. While LiveTime currently supports 11 core ITIL 3 processes, there are a number of vendors that only care how many processes they have in their product, and never consider, or care how users will interact with the product.]]></description>
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		<title>ITIL 3 Integrated Process Design in LiveTime</title>
		<link>http://blogs.livetime.com/itil-3-integrated-process-design-in-livetime/</link>
		<comments>http://blogs.livetime.com/itil-3-integrated-process-design-in-livetime/#comments</comments>
		<pubDate>Tue, 21 Apr 2009 17:15:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[category type item itil]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[cmdb category incident classification]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[ITIL 3]]></category>
		<category><![CDATA[ITIL process]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=376</guid>
		<description><![CDATA[One of LiveTime's significant strengths lies not just with the underlying technology, but the way the system was designed around ITIL processes from the very beginning. All core ITIL processes are tightly coupled not only to each other but to the underlying CMDB and knowledge base.]]></description>
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		<title>LiveTime and ITIL best practices training</title>
		<link>http://blogs.livetime.com/livetime-and-itil-best-practices-training/</link>
		<comments>http://blogs.livetime.com/livetime-and-itil-best-practices-training/#comments</comments>
		<pubDate>Sat, 28 Mar 2009 03:05:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[admin]]></category>
		<category><![CDATA[education]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITIL process]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=141</guid>
		<description><![CDATA[LiveTime's two-day Service Management Essentials training course focuses on ITIL (Information Technology Infrastructure Library) best practice as it relates to LiveTime. ]]></description>
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		<title>Request Creation and Multi-Item Requests in LiveTime 5.5</title>
		<link>http://blogs.livetime.com/request-creation-and-multi-item-requests-in-livetime-55/</link>
		<comments>http://blogs.livetime.com/request-creation-and-multi-item-requests-in-livetime-55/#comments</comments>
		<pubDate>Thu, 27 Nov 2008 23:37:07 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[incident groups]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[ITIL process]]></category>
		<category><![CDATA[multi-item requests]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[request management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=114</guid>
		<description><![CDATA[When you create an Incident in LiveTime 5.5, or for those with Service Manager, a Change Request, you will notice an updated Request Creation process. From the outset, you will be able to view the Customer and Item details on the same page. ]]></description>
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		<title>RFC Approvers and Change Management</title>
		<link>http://blogs.livetime.com/rfc-approvers-and-change-management/</link>
		<comments>http://blogs.livetime.com/rfc-approvers-and-change-management/#comments</comments>
		<pubDate>Fri, 29 Aug 2008 18:44:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[admin]]></category>
		<category><![CDATA[approval]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITIL process]]></category>
		<category><![CDATA[life cycle]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[rfc]]></category>
		<category><![CDATA[workflow]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=165</guid>
		<description><![CDATA[For Service Manager installations that have implemented Change Management, LiveTime Manager Users now have the capability to accept or reject RFCs.]]></description>
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