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	<title>LiveTime Blogs &#187; itsm</title>
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	<link>http://blogs.livetime.com</link>
	<description>Open Standards ITIL Service Management, Help Desk and Service Desk</description>
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		<title>Using the LiveTime ITSM Service Widget</title>
		<link>http://blogs.livetime.com/using-the-livetime-itsm-service-widget/</link>
		<comments>http://blogs.livetime.com/using-the-livetime-itsm-service-widget/#comments</comments>
		<pubDate>Thu, 05 Aug 2010 20:40:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[request fulfillment]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[Widget]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1334</guid>
		<description><![CDATA[The Widget allows any organization to embed a link on any or every page of a web application or site whether they are using LiveTime as a Service (SaaS) or from a private cloud. This permits customers to quickly raise a service request, incident or change directly within the application.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>LiveTime 6.1 and the next generation of ITSM</title>
		<link>http://blogs.livetime.com/livetime-6-1-and-the-next-generation-of-itsm/</link>
		<comments>http://blogs.livetime.com/livetime-6-1-and-the-next-generation-of-itsm/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 17:32:36 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Labs]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[11 processes]]></category>
		<category><![CDATA[6.1]]></category>
		<category><![CDATA[deployment management]]></category>
		<category><![CDATA[financial management]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[HTML5]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[itil v3]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[release management]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1305</guid>
		<description><![CDATA[Due to the monumental undertaking that the v7.0 release represents for LiveTime, being an architectural change to build a new ITSM platform for our future service management offerings, some of the "Look and Feel" changes have been brought forward into v6.1. This release (v6.1) is a point release in name only as it contains over 300 change requests, nearly 200 of which have come from end users.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Performance, Scalability and ITSM</title>
		<link>http://blogs.livetime.com/performance-scalability-and-itsm/</link>
		<comments>http://blogs.livetime.com/performance-scalability-and-itsm/#comments</comments>
		<pubDate>Tue, 18 May 2010 18:18:34 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Labs]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[architecture]]></category>
		<category><![CDATA[conversational]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[j2ee]]></category>
		<category><![CDATA[multi-tiered]]></category>
		<category><![CDATA[mvc]]></category>
		<category><![CDATA[nTier]]></category>
		<category><![CDATA[ORM]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[scalability]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1233</guid>
		<description><![CDATA[People often ask us why LiveTime is so much faster than any other ITSM, Service Desk or Help Desk application. On the surface it sounds like a really simple question. However there are many factors that contribute to the overall performance of an application. If we remove hardware from the equation, which will make nearly any application faster, we can focus on 3 key factors, architecture, design and technology. Lets take a look at each on of these in turn.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Setting up Federated CMDB Datasources with LiveTime ITSM</title>
		<link>http://blogs.livetime.com/setting-up-federated-cmdb-datasources-with-livetime-itsm/</link>
		<comments>http://blogs.livetime.com/setting-up-federated-cmdb-datasources-with-livetime-itsm/#comments</comments>
		<pubDate>Wed, 14 Apr 2010 00:02:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[asset management]]></category>
		<category><![CDATA[asset management integration]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[CMS]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[Federated]]></category>
		<category><![CDATA[federated cmdb]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[loginventory]]></category>
		<category><![CDATA[zenworks]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1147</guid>
		<description><![CDATA[The LiveTime Asset Management Integration Engine (AMIE) enables enterprises to quickly and easily synchronize with one or more third party asset management systems. Using XML descriptor files embedded within the LiveTime application, AMIE is able to connect to a foreign host and transfer any type of Asset Management data into LiveTime’s Configuration Management Database (CMDB).]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Open Standards, HTML5 and the Future of ITSM</title>
		<link>http://blogs.livetime.com/open-standards-html5-and-the-future-of-itsm/</link>
		<comments>http://blogs.livetime.com/open-standards-html5-and-the-future-of-itsm/#comments</comments>
		<pubDate>Thu, 18 Mar 2010 19:04:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Labs]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[cloud platform]]></category>
		<category><![CDATA[CSS3]]></category>
		<category><![CDATA[Firefox]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[HTML5]]></category>
		<category><![CDATA[IE6]]></category>
		<category><![CDATA[iPad]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[itsm futures]]></category>
		<category><![CDATA[open standards]]></category>
		<category><![CDATA[Safari]]></category>
		<category><![CDATA[service desk]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1099</guid>
		<description><![CDATA[LiveTime has always been a pioneer in pushing open standards in the Enterprise. Not only are there demonstrable benefits from the customer perspective, most of which are self evident, such as interoperability and vendor neutrality, but there are also significant benefits from the perspective of the software vendor.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Contents</title>
		<link>http://blogs.livetime.com/</link>
		<comments>http://blogs.livetime.com/#comments</comments>
		<pubDate>Mon, 15 Mar 2010 16:11:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[itil v3]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[process improvement]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service desk]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?page_id=1043</guid>
		<description><![CDATA[Documentation on the general use and features of LiveTime ITSM and Help Desk.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/contents/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>From Help Desk to ITIL Service Desk</title>
		<link>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/</link>
		<comments>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 18:50:46 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[ITIL 3]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[problem management]]></category>
		<category><![CDATA[request management]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[saas service management]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service level management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1007</guid>
		<description><![CDATA[In general, an IT help desk is staffed by individuals who receive emails or calls from users that require assistance. These requests propel the help desk staff into fire-fighting mode, as they work to resolve the user issues. A service desk ideally moves the inefficient and reactive help desk process, to a proactive, highly productive and efficient service, which becomes more cost-effective over time.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Localization of LiveTime Service Management</title>
		<link>http://blogs.livetime.com/localization-of-livetime-service-management/</link>
		<comments>http://blogs.livetime.com/localization-of-livetime-service-management/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 16:43:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[i18n]]></category>
		<category><![CDATA[internationalization]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[languages]]></category>
		<category><![CDATA[locale]]></category>
		<category><![CDATA[localization]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[translation]]></category>
		<category><![CDATA[UTF]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=977</guid>
		<description><![CDATA[Internationalization is the process of designing an application so that it can be adapted to various languages and regions without engineering changes. Sometimes the term internationalization is abbreviated as i18n, because there are 18 letters between the first "i" and the last "n."]]></description>
		<wfw:commentRss>http://blogs.livetime.com/localization-of-livetime-service-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improving IT Service Management with a Federated CMDB</title>
		<link>http://blogs.livetime.com/improving-it-service-management-with-a-federated-cmdb/</link>
		<comments>http://blogs.livetime.com/improving-it-service-management-with-a-federated-cmdb/#comments</comments>
		<pubDate>Fri, 15 Jan 2010 22:13:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[amie]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[Federated]]></category>
		<category><![CDATA[federated cmdb]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[itsm federation]]></category>
		<category><![CDATA[xml]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=930</guid>
		<description><![CDATA[LiveTime provides an IT service view of this disparate CI information within its federated CMDB. This allows service organizations to view information from independent sources for a more holistic view of the IT infrastructure and their relationships. LiveTime’s configurable templates enable  CI information from different sources to be combined and recorded in terms relevant to specific business and service requirements.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/improving-it-service-management-with-a-federated-cmdb/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Service Portfolio Management (SPM) and LiveTime</title>
		<link>http://blogs.livetime.com/service-portfolio-management-spm-and-livetime/</link>
		<comments>http://blogs.livetime.com/service-portfolio-management-spm-and-livetime/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 20:33:25 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[service lifecycle]]></category>
		<category><![CDATA[service portfolio]]></category>
		<category><![CDATA[service portfolio management]]></category>
		<category><![CDATA[spm]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=908</guid>
		<description><![CDATA[The Service Portfolio details the commitments and investments made by a Service Provider to its customers and within the markets they service. It contains current contractual obligations, services under development and continuing service improvement programs.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/service-portfolio-management-spm-and-livetime/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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