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	<title>LiveTime Blogs &#187; itsm</title>
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	<link>http://blogs.livetime.com</link>
	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>Getting Started with LiveTime SaaS</title>
		<link>http://blogs.livetime.com/getting-started-with-livetimes-saas-based-itsm/</link>
		<comments>http://blogs.livetime.com/getting-started-with-livetimes-saas-based-itsm/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 22:54:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[2048 bits]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[endpoint management]]></category>
		<category><![CDATA[firewall]]></category>
		<category><![CDATA[getting started]]></category>
		<category><![CDATA[HTTPS]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[ports]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[SSL]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1703</guid>
		<description><![CDATA[Before getting started with LiveTime's SaaS based ITSM solution you should ensure the enterprise side of the network is secured through end point management and the appropriate firewall ports opened to allow access by the various protocols.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/getting-started-with-livetimes-saas-based-itsm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>ITSM Outbound Web Services and Workflows</title>
		<link>http://blogs.livetime.com/outbound-web-services-and-workflows/</link>
		<comments>http://blogs.livetime.com/outbound-web-services-and-workflows/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 16:18:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[API]]></category>
		<category><![CDATA[class]]></category>
		<category><![CDATA[Consumers]]></category>
		<category><![CDATA[Extensions]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[java]]></category>
		<category><![CDATA[listener]]></category>
		<category><![CDATA[Outbound Web Services]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[SOAP]]></category>
		<category><![CDATA[Ticket exchange]]></category>
		<category><![CDATA[web services]]></category>
		<category><![CDATA[workflow]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1678</guid>
		<description><![CDATA[LiveTime v6.5 introduces the ability to add customized extensions to request workflow state transitions and item lifecycle state transitions. In order to implement custom functionality on these state transitions, there are several steps a user must follow.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/outbound-web-services-and-workflows/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Using the Report Builder in Service Manager 6.5</title>
		<link>http://blogs.livetime.com/using-the-report-builder-in-service-manager-6-5/</link>
		<comments>http://blogs.livetime.com/using-the-report-builder-in-service-manager-6-5/#comments</comments>
		<pubDate>Mon, 13 Jun 2011 18:09:28 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[ad-hoc]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[report builder]]></category>
		<category><![CDATA[report designer]]></category>
		<category><![CDATA[reporting]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1618</guid>
		<description><![CDATA[LiveTime 6.5 now permits ad-hoc reporting directly within the application in addition to the standard reports and Pentaho Report Designer. This new designer allows customers to develop and share reports with any other role within the system.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/using-the-report-builder-in-service-manager-6-5/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improving LiveTime Performance with Tomcat 7.0</title>
		<link>http://blogs.livetime.com/improving-livetime-performance-with-tomcat-7-0/</link>
		<comments>http://blogs.livetime.com/improving-livetime-performance-with-tomcat-7-0/#comments</comments>
		<pubDate>Fri, 20 May 2011 17:48:13 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Labs]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[bots]]></category>
		<category><![CDATA[crawlers]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[search engines]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[tomcat 7]]></category>
		<category><![CDATA[tuning]]></category>
		<category><![CDATA[valves]]></category>
		<category><![CDATA[web service desk]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1588</guid>
		<description><![CDATA[LiveTime 6.5 now ships preconfigured with Tomcat 7.0. One of the great advantages of Tomcat 7.0 is that it has been well tuned for performance already (also supporting the new Servlet 3.0 specification and asynchronous request processing) and can cope with thousands of users very easily.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/improving-livetime-performance-with-tomcat-7-0/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>iPhone Service Desk Client Configuration</title>
		<link>http://blogs.livetime.com/iphone-service-desk-client-configuration/</link>
		<comments>http://blogs.livetime.com/iphone-service-desk-client-configuration/#comments</comments>
		<pubDate>Thu, 24 Mar 2011 17:24:45 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[livetime]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[service desk]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1557</guid>
		<description><![CDATA[LiveTime for iPhone supports the iPhone 3GS, iPhone 4 and iPod touch running IOS 4.2 or later and provides mobile access to both the SaaS and on-premise solutions provided by LiveTime Software, including Novell Service Desk.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/iphone-service-desk-client-configuration/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The ITSM Service Catalog &#8211; The cloak of invisibility</title>
		<link>http://blogs.livetime.com/itsm-service-catalog-the-cloak-of-invisibility/</link>
		<comments>http://blogs.livetime.com/itsm-service-catalog-the-cloak-of-invisibility/#comments</comments>
		<pubDate>Wed, 16 Feb 2011 16:17:06 +0000</pubDate>
		<dc:creator>Julie</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[integration]]></category>
		<category><![CDATA[it service catalog]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[request fulfillment]]></category>
		<category><![CDATA[saas service catalog]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service request]]></category>
		<category><![CDATA[service request management]]></category>
		<category><![CDATA[service requests]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1519</guid>
		<description><![CDATA[Services, included in an organization's Service Catalog, effectively act as a cloak of invisibility for all the infrastructure and Processes associated with the providing a Service. Using business oriented language, they allow all the components that combine together to enable a Service to go undetected by customers, even if some elements have mission critical status. 
]]></description>
		<wfw:commentRss>http://blogs.livetime.com/itsm-service-catalog-the-cloak-of-invisibility/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Creating Service Catalog value</title>
		<link>http://blogs.livetime.com/creating-service-catalog-value/</link>
		<comments>http://blogs.livetime.com/creating-service-catalog-value/#comments</comments>
		<pubDate>Tue, 01 Feb 2011 01:56:45 +0000</pubDate>
		<dc:creator>Julie</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[CMS]]></category>
		<category><![CDATA[it service catalog]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[saas service catalog]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[Service Design]]></category>
		<category><![CDATA[service portfolio]]></category>
		<category><![CDATA[service portfolio management]]></category>
		<category><![CDATA[Service Strategy]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1509</guid>
		<description><![CDATA[The value and placement of the Service Catalog within the service organization has been a focus of attention since the release of ITIL v3 buthas separating Service Catalog Management from Service Portfolio Management created a less integrated approach to implementing a Service Catalog? ]]></description>
		<wfw:commentRss>http://blogs.livetime.com/creating-service-catalog-value/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITIL v3 Service Management Lifecycle &#8211; Part 1</title>
		<link>http://blogs.livetime.com/itil-3-service-management-lifecycle-part-1/</link>
		<comments>http://blogs.livetime.com/itil-3-service-management-lifecycle-part-1/#comments</comments>
		<pubDate>Tue, 05 Oct 2010 18:08:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[Demand management]]></category>
		<category><![CDATA[financial management]]></category>
		<category><![CDATA[governance]]></category>
		<category><![CDATA[ITIL lifecycle]]></category>
		<category><![CDATA[itil v3]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[Service Design]]></category>
		<category><![CDATA[service portfolio]]></category>
		<category><![CDATA[Service Strategy]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1407</guid>
		<description><![CDATA[LiveTime Service Manager provides service organizations all they need to adopt a lifecycle approach to service management, irrespective of their current level of service maturity, available resources and capability. Such capacity guarantees organizations control over their ITIL adoption process, whether they choose to use internally trained staff or outsource to industry specialists for their ITIL implementation.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/itil-3-service-management-lifecycle-part-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Using the LiveTime ITSM Service Widget</title>
		<link>http://blogs.livetime.com/using-the-livetime-itsm-service-widget/</link>
		<comments>http://blogs.livetime.com/using-the-livetime-itsm-service-widget/#comments</comments>
		<pubDate>Thu, 05 Aug 2010 20:40:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[admin]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[request fulfillment]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[Widget]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1334</guid>
		<description><![CDATA[The Widget allows any organization to embed a link on any or every page of a web application or site whether they are using LiveTime as a Service (SaaS) or from a private cloud. This permits customers to quickly raise a service request, incident or change directly within the application.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/using-the-livetime-itsm-service-widget/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>LiveTime 6.1 and the next generation of ITSM</title>
		<link>http://blogs.livetime.com/livetime-6-1-and-the-next-generation-of-itsm/</link>
		<comments>http://blogs.livetime.com/livetime-6-1-and-the-next-generation-of-itsm/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 17:32:36 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Labs]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[11 processes]]></category>
		<category><![CDATA[6.1]]></category>
		<category><![CDATA[admin]]></category>
		<category><![CDATA[deployment management]]></category>
		<category><![CDATA[financial management]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[HTML5]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[itil v3]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[release management]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1305</guid>
		<description><![CDATA[Due to the monumental undertaking that the v7.0 release represents for LiveTime, being an architectural change to build a new ITSM platform for our future service management offerings, some of the "Look and Feel" changes have been brought forward into v6.1. This release (v6.1) is a point release in name only as it contains over 300 change requests, nearly 200 of which have come from end users.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/livetime-6-1-and-the-next-generation-of-itsm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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