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	<title>LiveTime Blogs &#187; knowledge base</title>
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	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>From Help Desk to ITIL Service Desk</title>
		<link>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/</link>
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		<pubDate>Tue, 02 Mar 2010 18:50:46 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA["change request" help help desk]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[configuration management]]></category>
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		<category><![CDATA[single sign on securelogin turned on and off]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1007</guid>
		<description><![CDATA[In general, an IT help desk is staffed by individuals who receive emails or calls from users that require assistance. These requests propel the help desk staff into fire-fighting mode, as they work to resolve the user issues. A service desk ideally moves the inefficient and reactive help desk process, to a proactive, highly productive and efficient service, which becomes more cost-effective over time.]]></description>
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		<title>Harnessing Intellectual Capital with LiveTime Knowledge Management</title>
		<link>http://blogs.livetime.com/harnessing-intellectual-capital-with-livetime-knowledge-management/</link>
		<comments>http://blogs.livetime.com/harnessing-intellectual-capital-with-livetime-knowledge-management/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 04:18:50 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[intellectual capital]]></category>
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		<category><![CDATA[search engine]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=446</guid>
		<description><![CDATA[One of the primary goals of any business, especially in customer service, is to keep it running smoothly at all times regardless of changes in personnel or call volume. Capturing the knowledge of your employees is key to ensuring that problems are solved only once. The cost of human capital in solving the same problem again and again can become a huge impediment to growth and efficiency, not to mention job satisfaction.]]></description>
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		<title>ITIL 3 Integrated Process Design in LiveTime</title>
		<link>http://blogs.livetime.com/itil-3-integrated-process-design-in-livetime/</link>
		<comments>http://blogs.livetime.com/itil-3-integrated-process-design-in-livetime/#comments</comments>
		<pubDate>Tue, 21 Apr 2009 17:15:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[category type item itil]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[cmdb category incident classification]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[ITIL 3]]></category>
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		<guid isPermaLink="false">http://blogs.livetime.com/?p=376</guid>
		<description><![CDATA[One of LiveTime's significant strengths lies not just with the underlying technology, but the way the system was designed around ITIL processes from the very beginning. All core ITIL processes are tightly coupled not only to each other but to the underlying CMDB and knowledge base.]]></description>
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		<title>Closing the Loop on Email Request Management</title>
		<link>http://blogs.livetime.com/closing-the-loop-on-email-request-management/</link>
		<comments>http://blogs.livetime.com/closing-the-loop-on-email-request-management/#comments</comments>
		<pubDate>Fri, 27 Mar 2009 16:54:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[closed loop email]]></category>
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		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[email assignment]]></category>
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		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[request management]]></category>
		<category><![CDATA[rfc]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=103</guid>
		<description><![CDATA[Investing time and effort in the development of your Configuration Management Database (CMDB) is one of the most crucial aspects of setting up LiveTime. It not only provides a logical map of your infrastructure and services, but defines the hierarchy of your service catalog and knowledgebase. ]]></description>
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