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	<title>LiveTime Blogs &#187; knowledge management</title>
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	<description>Open Standards ITIL Service Management, Help Desk and Service Desk</description>
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		<title>Harnessing Intellectual Capital with LiveTime Knowledge Management</title>
		<link>http://blogs.livetime.com/harnessing-intellectual-capital-with-livetime-knowledge-management/</link>
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		<pubDate>Wed, 08 Jul 2009 04:18:50 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[intellectual capital]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[knowledge management]]></category>
		<category><![CDATA[search engine]]></category>
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		<guid isPermaLink="false">http://blogs.livetime.com/?p=446</guid>
		<description><![CDATA[One of the primary goals of any business, especially in customer service, is to keep it running smoothly at all times regardless of changes in personnel or call volume. Capturing the knowledge of your employees is key to ensuring that problems are solved only once. The cost of human capital in solving the same problem again and again can become a huge impediment to growth and efficiency, not to mention job satisfaction.]]></description>
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		<title>The Hidden Costs of ITIL Service Management</title>
		<link>http://blogs.livetime.com/the-hidden-costs-of-itil-service-management/</link>
		<comments>http://blogs.livetime.com/the-hidden-costs-of-itil-service-management/#comments</comments>
		<pubDate>Mon, 01 Jun 2009 19:03:44 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Labs]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[consulting]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[knowledge management]]></category>
		<category><![CDATA[open standards]]></category>
		<category><![CDATA[pricing]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[tco]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=490</guid>
		<description><![CDATA[As the global economy continues to challenge businesses, more and more organizations are understandably looking closely at their bottom lines and searching for ways to decrease costs and increase efficiencies. Nowhere is this more important than in the front line of customer service and support.]]></description>
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