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	<title>LiveTime Blogs &#187; knowledge management</title>
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	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>Clearing the Fog with Cloud based ITSM &#8211; Part 2</title>
		<link>http://blogs.livetime.com/clearing-the-fog-with-cloud-based-itsm-part-2/</link>
		<comments>http://blogs.livetime.com/clearing-the-fog-with-cloud-based-itsm-part-2/#comments</comments>
		<pubDate>Mon, 06 Dec 2010 14:58:51 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[cloud itsm]]></category>
		<category><![CDATA[cloud service desk]]></category>
		<category><![CDATA[eai]]></category>
		<category><![CDATA[html 5]]></category>
		<category><![CDATA[incident management]]></category>
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		<category><![CDATA[saas itsm]]></category>
		<category><![CDATA[service desk]]></category>
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		<guid isPermaLink="false">http://blogs.livetime.com/?p=1460</guid>
		<description><![CDATA[Enterprises currently faced with the challenge of integrating and extending their investments in sophisticated business applications such as ERP, CRM and Service Desk, are increasingly turning to Cloud computing and Web services. As a result, many businesses looking to better leverage their IT assets and provide their organizations with the agility needed to stay competitive in today’s economy are now Web service enabling their IT infrastructure while moving it into private and public clouds.]]></description>
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		<title>Clearing the Fog with Cloud based ITSM &#8211; Part 1</title>
		<link>http://blogs.livetime.com/clearing-the-fog-cloud-based-itsm/</link>
		<comments>http://blogs.livetime.com/clearing-the-fog-cloud-based-itsm/#comments</comments>
		<pubDate>Mon, 22 Nov 2010 19:48:17 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[cloud itsm]]></category>
		<category><![CDATA[hardware]]></category>
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		<guid isPermaLink="false">http://blogs.livetime.com/?p=1438</guid>
		<description><![CDATA[It seems like every year in IT there is a some hot topic. It gets hyped to a point that the hype takes on a life of its own. It is TRANSFORMATIONAL, PARADIGM SHIFT, It becomes the savior of all IT struggles and issues. It will save the world. But as we have seen recently, it is very hard to live up to the hype frenzy. Cloud Based ITSM is something a lot of vendors are pushing right now. So lets take a look at the myth versus reality.]]></description>
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		<title>Harnessing Intellectual Capital with LiveTime Knowledge Management</title>
		<link>http://blogs.livetime.com/harnessing-intellectual-capital-with-livetime-knowledge-management/</link>
		<comments>http://blogs.livetime.com/harnessing-intellectual-capital-with-livetime-knowledge-management/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 04:18:50 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[intellectual capital]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[knowledge management]]></category>
		<category><![CDATA[livetime help desk]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[search engine]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=446</guid>
		<description><![CDATA[One of the primary goals of any business, especially in customer service, is to keep it running smoothly at all times regardless of changes in personnel or call volume. Capturing the knowledge of your employees is key to ensuring that problems are solved only once. The cost of human capital in solving the same problem again and again can become a huge impediment to growth and efficiency, not to mention job satisfaction.]]></description>
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		<title>The Hidden Costs of ITIL Service Management</title>
		<link>http://blogs.livetime.com/the-hidden-costs-of-itil-service-management/</link>
		<comments>http://blogs.livetime.com/the-hidden-costs-of-itil-service-management/#comments</comments>
		<pubDate>Mon, 01 Jun 2009 19:03:44 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
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		<category><![CDATA[admin]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[consulting]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[itil cost charging]]></category>
		<category><![CDATA[itil no charging]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[knowledge management]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[open standards]]></category>
		<category><![CDATA[pricing]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[tco]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=490</guid>
		<description><![CDATA[As the global economy continues to challenge businesses, more and more organizations are understandably looking closely at their bottom lines and searching for ways to decrease costs and increase efficiencies. Nowhere is this more important than in the front line of customer service and support.]]></description>
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