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	<title>LiveTime Blogs &#187; kpi reporting</title>
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		<title>Etech streamline and scale support with LiveTime</title>
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		<pubDate>Fri, 30 Oct 2009 13:23:33 +0000</pubDate>
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		<description><![CDATA[LiveTime enabled Etech to meet the challenge of implementing a scaleable support model, as LiveTime will readily grow in parallel with the demands of Etech’s expanding global customer base.]]></description>
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		<title>New Features in LiveTime 5.5</title>
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		<pubDate>Fri, 28 Nov 2008 00:10:30 +0000</pubDate>
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		<category><![CDATA[de-escalation]]></category>
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		<description><![CDATA[LiveTime version 5.5 comes with over 100 additions and enhancements.]]></description>
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