Posts Tagged open standards
LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 CloudTuesday, March 9th, 2010
Further extending support for open standards LiveTime’s new platform extends its reach not only into new cloud platforms but also new storage engines. This includes support for all major databases as before as well as new distributed databases such as Google BigTable, Amazon Simple Storage Service (Amazon S3) and Apache HBase (Hadoop). This shift will allow Managed Service Providers to offer an Enterprise Service Desk, on their architecture of choice, along with other services being delivered to their customers.
LiveTime integrates Federated Configuration Management Database (CMDB) into ITIL Service Management softwareMonday, October 26th, 2009
LiveTime’s Federated Configuration Management Database includes out-of-the-box integrations to 12 Asset Management systems including Novell ZENworks 10, Microsoft SCCM 2007, Loginventory 5 and LANrev 5.
PortalsTuesday, September 15th, 2009
Customer Self Help
LiveTime allows your organization to provide the very best support service across all time zones. The customer portal ensures your clients have the ability to find answers when they need them, and keeps them fully updated about matters relating to their issues.
Management Access
LiveTime provides management access roles for those not involved in direct [...]
Tuesday, September 15th, 2009
LiveTime Help Desk uses a centralized Configuration Management System (CMS) to control infrastructure information. The CMS is the focal point of LiveTime’s integrated service and support processes including Incident Management, Service Level Management and Configuration Management.
LiveTime’s active CMS can be scheduled to automatically synchronize with third party asset discovery and management tools. This ensures service [...]
Monday, September 7th, 2009
Complete Life Cycle Monitoring
“Service Level Management’s goal is to maintain and improve IT service quality. This occurs through a constant cycle of agreeing, monitoring and reporting IT service achievements.”
The out-of-the-box capabilities of LiveTime Service Manager allow organizations to effectively catalog and manage their service-level obligations. In particular, organizations can use LiveTime’s Service Level Agreements (SLAs) [...]
Monday, September 7th, 2009
Infrastructure Modeling
“Configuration Management provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the Configuration Items in existence.”
LiveTime Service Manager has a centralized Configuration Management Database (CMDB) to manage and control infrastructure information. At the simplest level the CMDB can be used to store hardware, software and document asset [...]
Wednesday, September 2nd, 2009
LiveTime demonstrates proficiency in ITIL 3 and seamless integration of nine processes with LiveTime Service Manager 6.
DemonstrationTuesday, August 11th, 2009
Please register below to arrange an online demonstration of LiveTime or a custom sandbox to see how LiveTime will suit your needs.
Please ensure your spam filter allows email from demo.livetime.com if you don’t receive a response right away. Also note, we filter out registrations from anonymous users.
Tuesday, August 4th, 2009
LiveTime natively supports many languages out-of-the-box and is constantly adding new translations in every release. LiveTime currently ships with 8 languages, including English, Chinese, Spanish, French, German, Norwegian, Romanian and Polish. The inherent flexibility of LiveTime’s internationalized framework means that it is very easy to customize the application and add new translations as required. While [...]
SpecificationsFriday, July 31st, 2009
LiveTime is highly scalable and is designed to support hundreds of thousands of users and customers. Designed to run on multiple platforms, it can be deployed on a wide variety of hardware and software to maximize your existing infrastructure.
While LiveTime has been designed to scale vertically and horizontally across multiple servers and environments, only one [...]
Friday, July 31st, 2009
LiveTime can be deployed in many different ways depending upon your needs. As a native Web 2.0 application it can be offered in many different Software as a Service, Cloud models. This includes a fully hosted on-demand solution and many on-premise solutions from the hardware appliance through to a virtual appliance and software.
On-Demand
Recognizing that organizations [...]
Thursday, July 30th, 2009
IT Governance and consulting company launches LiveTime into Spanish market with focus on open standards and total cost of ownership.
SalesThursday, July 23rd, 2009
LiveTime solutions can be purchased in a number of different packages.
LiveTime offers a variety of ways to purchase with leasing and financing services available. To talk to one of our sales representatives please contact us at one of our local offices, through a reseller or contact us via email at sales@livetime.com.
Whether it is On-Demand or [...]
Monday, July 20th, 2009
Hit the Ground Running
The LiveTime Appliance reduces the hassle and wasted time which is generally associated with installing, configuring, and using a server. LiveTime engineers have tuned every part of the system for maximum throughput, from the filesystem and web server to database caching and fetching.
Strong Foundations
Based on Solaris 10, the LiveTime Appliance benefits from [...]
Monday, July 20th, 2009
Instant Service Delivery
The LiveTime Appliance leverages the power of LiveTime’s Service Management software with leading Enterprise Operating Systems and Hardware to provide a complete plug and play solution. Designed for organizations who want a highly tuned, pre-configured, hardened service and support solution with virtually no maintenance. The LiveTime Appliance can be deployed within minutes.
Plug and [...]
Friday, June 26th, 2009
As part of our commitment to vendor neutral solutions, LiveTime tests on a wide variety of systems, platforms and architectures. We spend significant time ensuring the highest level of compatibility and integration. As a part of this process LiveTime passes many vendor certification programs.
Certifications for LiveTime Service Manager and Help Desk include:
LiveTime Service Manager has [...]
Training EssentialsTuesday, June 16th, 2009
Syllabus
LiveTime Service Management Essentials provides the foundations required for effective utilization of LiveTime Service Manager and Help Desk. Specific attention is focused on system design as it relates to the ITIL framework, effective Configuration Management System (CMS) design, and its relationship to key ITIL processes.
The course also covers workflow design, teams and technician assignment, with [...]
Tuesday, June 16th, 2009
IrontouchMS to deliver LiveTime Software’s ITIL service management solutions in UK
Monday, June 15th, 2009
Managed Services provider, IrontouchMS expands LiveTime Software’s European network of ITIL service providers.
SunWednesday, May 27th, 2009
Sun Microsystems and LiveTime are committed to providing open standards infrastructure and solutions across the enterprise. LiveTime integrates with the Sun enterprise J2EE technology stack to provide scalable, high performance ITIL Service Management, Help Desk and Service Desk deployments. The Sun Java platform is an ideal environment for LiveTime’s Incident, Configuration, Service Level and Asset [...]
