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	<title>LiveTime Blogs &#187; quick calls</title>
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	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>New Features in LiveTime 5.5</title>
		<link>http://blogs.livetime.com/new-features-in-livetime-55/</link>
		<comments>http://blogs.livetime.com/new-features-in-livetime-55/#comments</comments>
		<pubDate>Fri, 28 Nov 2008 00:10:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[de-escalation]]></category>
		<category><![CDATA[escalation]]></category>
		<category><![CDATA[Impact Analysis]]></category>
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		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[quick calls]]></category>
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		<description><![CDATA[LiveTime version 5.5 comes with over 100 additions and enhancements.]]></description>
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		<title>Quick Calls in LiveTime 5.5</title>
		<link>http://blogs.livetime.com/quick-calls-in-livetime-55/</link>
		<comments>http://blogs.livetime.com/quick-calls-in-livetime-55/#comments</comments>
		<pubDate>Thu, 27 Nov 2008 23:45:22 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[common requests]]></category>
		<category><![CDATA[incident management]]></category>
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		<category><![CDATA[quick calls]]></category>
		<category><![CDATA[repetitive tasks]]></category>

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		<description><![CDATA[Users may wonder where the Quick Call button has moved to as it is no longer visible after assigning the Customer to the Request, and the Add button is now in its place.]]></description>
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		<title>The Effective use of Quick Calls</title>
		<link>http://blogs.livetime.com/the-effective-use-of-quick-calls/</link>
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		<pubDate>Fri, 29 Feb 2008 23:08:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<category><![CDATA[quick calls]]></category>
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		<description><![CDATA[Daily repetitive tasks, frequently occurring projects and annual events contribute to the necessary evils that maintain IT service quality. However, these are often considered as having a high administrative cost. ]]></description>
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