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	<title>LiveTime Blogs &#187; request management</title>
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	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>From Help Desk to ITIL Service Desk</title>
		<link>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/</link>
		<comments>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 18:50:46 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA["change request" help help desk]]></category>
		<category><![CDATA[change management]]></category>
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		<category><![CDATA[ola upc itil]]></category>
		<category><![CDATA[problem management]]></category>
		<category><![CDATA[request management]]></category>
		<category><![CDATA[saas]]></category>
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		<category><![CDATA[service desk]]></category>
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		<category><![CDATA[single sign on securelogin turned on and off]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1007</guid>
		<description><![CDATA[In general, an IT help desk is staffed by individuals who receive emails or calls from users that require assistance. These requests propel the help desk staff into fire-fighting mode, as they work to resolve the user issues. A service desk ideally moves the inefficient and reactive help desk process, to a proactive, highly productive and efficient service, which becomes more cost-effective over time.]]></description>
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		<title>Closing the Loop on Email Request Management</title>
		<link>http://blogs.livetime.com/closing-the-loop-on-email-request-management/</link>
		<comments>http://blogs.livetime.com/closing-the-loop-on-email-request-management/#comments</comments>
		<pubDate>Fri, 27 Mar 2009 16:54:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[closed loop email]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[email assignment]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[request management]]></category>
		<category><![CDATA[rfc]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=103</guid>
		<description><![CDATA[Investing time and effort in the development of your Configuration Management Database (CMDB) is one of the most crucial aspects of setting up LiveTime. It not only provides a logical map of your infrastructure and services, but defines the hierarchy of your service catalog and knowledgebase. ]]></description>
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		<title>Request Creation and Multi-Item Requests in LiveTime 5.5</title>
		<link>http://blogs.livetime.com/request-creation-and-multi-item-requests-in-livetime-55/</link>
		<comments>http://blogs.livetime.com/request-creation-and-multi-item-requests-in-livetime-55/#comments</comments>
		<pubDate>Thu, 27 Nov 2008 23:37:07 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[incident groups]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[ITIL process]]></category>
		<category><![CDATA[multi-item requests]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[request management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=114</guid>
		<description><![CDATA[When you create an Incident in LiveTime 5.5, or for those with Service Manager, a Change Request, you will notice an updated Request Creation process. From the outset, you will be able to view the Customer and Item details on the same page. ]]></description>
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		<title>Customer Contracts and Billing</title>
		<link>http://blogs.livetime.com/customer-contracts-and-billing/</link>
		<comments>http://blogs.livetime.com/customer-contracts-and-billing/#comments</comments>
		<pubDate>Fri, 29 Aug 2008 21:04:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[admin]]></category>
		<category><![CDATA[customer billing]]></category>
		<category><![CDATA[customer contract]]></category>
		<category><![CDATA[customer contracts]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[request management]]></category>
		<category><![CDATA[service requests]]></category>
		<category><![CDATA[subscriptions]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=180</guid>
		<description><![CDATA[Billing now allows organizations to set up contracts with their customers to include pre-paid per-incident support. This enables organizations to manage customer support and billing based on the a time period, block of hours or a combination of the two. ]]></description>
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		<title>Surveying Customer Sentiment</title>
		<link>http://blogs.livetime.com/surveying-customer-sentiment/</link>
		<comments>http://blogs.livetime.com/surveying-customer-sentiment/#comments</comments>
		<pubDate>Sat, 29 Mar 2008 23:23:26 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer sentiment]]></category>
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		<category><![CDATA[help desk]]></category>
		<category><![CDATA[kpi]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[request management]]></category>
		<category><![CDATA[surveys]]></category>
		<category><![CDATA[what type of survey should be sent to improve csat in service desk]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=194</guid>
		<description><![CDATA[Surveys are key performance indicators of the level service delivered by the Service Desk, and enhance customer satisfaction, support efficiency and cost effectiveness.]]></description>
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