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	<title>LiveTime Blogs &#187; roi</title>
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		<title>Service Desk Success: An opportunity for differentiation</title>
		<link>http://blogs.livetime.com/service-desk-success-an-opportunity-for-differentiation/</link>
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		<pubDate>Wed, 21 Oct 2009 23:23:41 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
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		<category><![CDATA[gartner it key metrics data 2010 help desk]]></category>
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		<guid isPermaLink="false">http://blogs.livetime.com/?p=829</guid>
		<description><![CDATA[Promoting a culture of service management, both internally and externally, is the key to being more relevant to customers within any market vertical. This allows organization to shape its products and service based on the specific requirements of its business and customers and encourages business confidence by providing more reliable service and support.]]></description>
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		<title>Choosing Help Desk and Service Desk Software</title>
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		<pubDate>Tue, 16 Jun 2009 16:00:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
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		<guid isPermaLink="false">http://blogs.livetime.com/?p=569</guid>
		<description><![CDATA[With the increased focus on corporate spending it is essential that companies get the most value from any software investment. To this end it is crucial that companies understand the industry buzz-words used by vendors when trying to sell help desk and support solutions. Most vendors will use these terms to describe their software, yet surprisingly few actually deliver.]]></description>
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