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	<title>LiveTime Blogs &#187; saas</title>
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	<link>http://blogs.livetime.com</link>
	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
	<lastBuildDate>Tue, 13 Dec 2011 21:04:27 +0000</lastBuildDate>
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		<item>
		<title>Getting Started with LiveTime SaaS</title>
		<link>http://blogs.livetime.com/getting-started-with-livetimes-saas-based-itsm/</link>
		<comments>http://blogs.livetime.com/getting-started-with-livetimes-saas-based-itsm/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 22:54:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[2048 bits]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[endpoint management]]></category>
		<category><![CDATA[firewall]]></category>
		<category><![CDATA[getting started]]></category>
		<category><![CDATA[HTTPS]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[ports]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[SSL]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1703</guid>
		<description><![CDATA[Before getting started with LiveTime's SaaS based ITSM solution you should ensure the enterprise side of the network is secured through end point management and the appropriate firewall ports opened to allow access by the various protocols.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/getting-started-with-livetimes-saas-based-itsm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Using the Report Builder in Service Manager 6.5</title>
		<link>http://blogs.livetime.com/using-the-report-builder-in-service-manager-6-5/</link>
		<comments>http://blogs.livetime.com/using-the-report-builder-in-service-manager-6-5/#comments</comments>
		<pubDate>Mon, 13 Jun 2011 18:09:28 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[ad-hoc]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[report builder]]></category>
		<category><![CDATA[report designer]]></category>
		<category><![CDATA[reporting]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1618</guid>
		<description><![CDATA[LiveTime 6.5 now permits ad-hoc reporting directly within the application in addition to the standard reports and Pentaho Report Designer. This new designer allows customers to develop and share reports with any other role within the system.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/using-the-report-builder-in-service-manager-6-5/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Using the LiveTime ITSM Service Widget</title>
		<link>http://blogs.livetime.com/using-the-livetime-itsm-service-widget/</link>
		<comments>http://blogs.livetime.com/using-the-livetime-itsm-service-widget/#comments</comments>
		<pubDate>Thu, 05 Aug 2010 20:40:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[admin]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[request fulfillment]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[Widget]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1334</guid>
		<description><![CDATA[The Widget allows any organization to embed a link on any or every page of a web application or site whether they are using LiveTime as a Service (SaaS) or from a private cloud. This permits customers to quickly raise a service request, incident or change directly within the application.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/using-the-livetime-itsm-service-widget/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Performance, Scalability and ITSM</title>
		<link>http://blogs.livetime.com/performance-scalability-and-itsm/</link>
		<comments>http://blogs.livetime.com/performance-scalability-and-itsm/#comments</comments>
		<pubDate>Tue, 18 May 2010 18:18:34 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Labs]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[ajax]]></category>
		<category><![CDATA[architecture]]></category>
		<category><![CDATA[conversational]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[j2ee]]></category>
		<category><![CDATA[livetime saas]]></category>
		<category><![CDATA[multi-tiered]]></category>
		<category><![CDATA[mvc]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[nTier]]></category>
		<category><![CDATA[ORM]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[scalability]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1233</guid>
		<description><![CDATA[People often ask us why LiveTime is so much faster than any other ITSM, Service Desk or Help Desk application. On the surface it sounds like a really simple question. However there are many factors that contribute to the overall performance of an application. If we remove hardware from the equation, which will make nearly any application faster, we can focus on 3 key factors, architecture, design and technology. Lets take a look at each on of these in turn.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/performance-scalability-and-itsm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Contents</title>
		<link>http://blogs.livetime.com/</link>
		<comments>http://blogs.livetime.com/#comments</comments>
		<pubDate>Mon, 15 Mar 2010 16:11:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[customer contract]]></category>
		<category><![CDATA[customer contracts]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[itil v3]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[managing customer expectations]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[process improvement]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[technician scheduling]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?page_id=1043</guid>
		<description><![CDATA[Documentation on the general use and features of LiveTime ITSM Service Desk and Help Desk.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/contents/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>From Help Desk to ITIL Service Desk</title>
		<link>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/</link>
		<comments>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 18:50:46 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA["change request" help help desk]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[helpdesk hierarchy team]]></category>
		<category><![CDATA[ITIL 3]]></category>
		<category><![CDATA[itil service desk aim]]></category>
		<category><![CDATA[itil service level management sla ola upc]]></category>
		<category><![CDATA[itil upcs]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[livetime help desk]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[ola upc itil]]></category>
		<category><![CDATA[problem management]]></category>
		<category><![CDATA[request management]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[saas service management]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service level management]]></category>
		<category><![CDATA[single sign on securelogin turned on and off]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=1007</guid>
		<description><![CDATA[In general, an IT help desk is staffed by individuals who receive emails or calls from users that require assistance. These requests propel the help desk staff into fire-fighting mode, as they work to resolve the user issues. A service desk ideally moves the inefficient and reactive help desk process, to a proactive, highly productive and efficient service, which becomes more cost-effective over time.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/from-help-desk-to-itil-service-desk/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Localization of LiveTime Service Management</title>
		<link>http://blogs.livetime.com/localization-of-livetime-service-management/</link>
		<comments>http://blogs.livetime.com/localization-of-livetime-service-management/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 16:43:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[i18n]]></category>
		<category><![CDATA[internationalization]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[languages]]></category>
		<category><![CDATA[locale]]></category>
		<category><![CDATA[localization]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[translation]]></category>
		<category><![CDATA[UTF]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=977</guid>
		<description><![CDATA[Internationalization is the process of designing an application so that it can be adapted to various languages and regions without engineering changes. Sometimes the term internationalization is abbreviated as i18n, because there are 18 letters between the first "i" and the last "n."]]></description>
		<wfw:commentRss>http://blogs.livetime.com/localization-of-livetime-service-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Service Portfolio Management (SPM) and LiveTime</title>
		<link>http://blogs.livetime.com/service-portfolio-management-spm-and-livetime/</link>
		<comments>http://blogs.livetime.com/service-portfolio-management-spm-and-livetime/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 20:33:25 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[service lifecycle]]></category>
		<category><![CDATA[service portfolio]]></category>
		<category><![CDATA[service portfolio management]]></category>
		<category><![CDATA[spm]]></category>
		<category><![CDATA[spm services]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=908</guid>
		<description><![CDATA[The Service Portfolio details the commitments and investments made by a Service Provider to its customers and within the markets they service. It contains current contractual obligations, services under development and continuing service improvement programs.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/service-portfolio-management-spm-and-livetime/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Service Desk Success: An opportunity for differentiation</title>
		<link>http://blogs.livetime.com/service-desk-success-an-opportunity-for-differentiation/</link>
		<comments>http://blogs.livetime.com/service-desk-success-an-opportunity-for-differentiation/#comments</comments>
		<pubDate>Wed, 21 Oct 2009 23:23:41 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[cost effective]]></category>
		<category><![CDATA[efficiency]]></category>
		<category><![CDATA[gartner it key metrics data 2010 help desk]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[ITIL 3]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[opportunity being help desk]]></category>
		<category><![CDATA[roi]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=829</guid>
		<description><![CDATA[Promoting a culture of service management, both internally and externally, is the key to being more relevant to customers within any market vertical. This allows organization to shape its products and service based on the specific requirements of its business and customers and encourages business confidence by providing more reliable service and support.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/service-desk-success-an-opportunity-for-differentiation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Web Services and ITIL Service Management</title>
		<link>http://blogs.livetime.com/web-services-and-itil-service-management/</link>
		<comments>http://blogs.livetime.com/web-services-and-itil-service-management/#comments</comments>
		<pubDate>Thu, 15 Oct 2009 18:56:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[eai]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[itil wsdl]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[soa]]></category>
		<category><![CDATA[SOAP]]></category>
		<category><![CDATA[uddi]]></category>
		<category><![CDATA[web services]]></category>
		<category><![CDATA[webservices, soa/eai und itil]]></category>
		<category><![CDATA[wsdl]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=812</guid>
		<description><![CDATA[Enterprises currently faced with the challenge of integrating and extending their investments in sophisticated business applications such as ERP, CRM and Service Desk, are increasingly turning to Web services. As a result, many businesses looking to better leverage their IT assets and provide their organizations with the agility needed to stay competitive in today’s economy are now Web service enabling their IT infrastructure.]]></description>
		<wfw:commentRss>http://blogs.livetime.com/web-services-and-itil-service-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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