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		<title>Harnessing Intellectual Capital with LiveTime Knowledge Management</title>
		<link>http://blogs.livetime.com/harnessing-intellectual-capital-with-livetime-knowledge-management/</link>
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		<pubDate>Wed, 08 Jul 2009 04:18:50 +0000</pubDate>
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				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[intellectual capital]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[knowledge management]]></category>
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		<description><![CDATA[One of the primary goals of any business, especially in customer service, is to keep it running smoothly at all times regardless of changes in personnel or call volume. Capturing the knowledge of your employees is key to ensuring that problems are solved only once. The cost of human capital in solving the same problem again and again can become a huge impediment to growth and efficiency, not to mention job satisfaction.]]></description>
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