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	<title>LiveTime Blogs &#187; SLA priority</title>
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	<description>Open Standards ITIL Service Management, Help Desk and Service Desk</description>
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		<title>Criticality and Impact Analysis</title>
		<link>http://blogs.livetime.com/criticality-and-impact-analysis/</link>
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		<pubDate>Fri, 27 Mar 2009 16:39:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Item]]></category>
		<category><![CDATA[Criticality]]></category>
		<category><![CDATA[Impact Analysis]]></category>
		<category><![CDATA[SLA priority]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=89</guid>
		<description><![CDATA[LiveTime Supervisors are well aware that the Configuration Management Database (CMDB) is at the heart of all LiveTime installations. Its central role is vital in providing high quality service management. The CMDB provides the blueprint of the organization's IT infrastructure. ]]></description>
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		<title>Public Holidays and SLAs</title>
		<link>http://blogs.livetime.com/public-holidays-and-slas/</link>
		<comments>http://blogs.livetime.com/public-holidays-and-slas/#comments</comments>
		<pubDate>Thu, 27 Nov 2008 23:56:35 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[public holiday]]></category>
		<category><![CDATA[service level contract]]></category>
		<category><![CDATA[SLA priority]]></category>
		<category><![CDATA[technician availability]]></category>
		<category><![CDATA[technician scheduling]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=125</guid>
		<description><![CDATA[LiveTime 5.5 also introduces the ability to automatically adjust Service Level Contracts relative to Public Holidays. This ensures that SLA timers pause when a Public Holiday begins, and subsequently restart when the next working day commences.]]></description>
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