Posts Tagged soa

Pathway streamlines service for greater customer satisfaction
Monday, January 4th, 2010

Using email with no ability to track service level agreements and inconsistent workflows to provide support, Pathways wanted to invest in a service management tool to enhance their organization. Mr Jason Oriente, Operations Manager at Pathway Communications said, “The advanced functionality of LiveTime Service Manager was a stand-out option with its customizable interface, reports capability, high return on investment and low ongoing costs.”

Altis Semiconductor Transforms Service with LiveTime’s Federated CMDB
Sunday, December 13th, 2009

A crucial element in this project was the ability to leverage existing infrastructure, including Novell NDS/eDirectory, LANDesk, OCS Inventory and Nagios via a Service Oriented Architecture (SOA). Working with these specifications Altis Semiconductor selected LiveTime Service Manager based on its out-of-the-box third party integration functionality, extensive Web Services API, internationalization and reporting capabilities.

Customization
Tuesday, October 6th, 2009

Enterprises demand that the applications they use can be adapted and modified to suit their changing business needs. They don’t want to share these customizations with other organizations, and the result is that they each have their own customized versions of applications. Unfortunately, this creates major challenges.
The first problem is the technical, support, and management [...]

Portals
Tuesday, September 15th, 2009

Customer Self Help
LiveTime allows your organization to provide the very best support service across all time zones. The customer portal ensures your clients have the ability to find answers when they need them, and keeps them fully updated about matters relating to their issues.
Management Access
LiveTime provides management access roles for those not involved in direct [...]

ISO 20000
Saturday, September 12th, 2009

ISO/IEC 20000 Compliance
LiveTime Service Manager supports industry standards such as ISO/IEC 20000 and best practices such as ITIL to help you develop a sustainable and continuous service management capability. LiveTime Service Manager enables you to demonstrate compliance in most of the mandatory ISO/IEC 20000 Service Management process areas including service level management and reporting, incident, [...]

Integrations
Friday, July 31st, 2009

LiveTime is pre-integrated with most Enterprise infrastructure and seamlessly integrates into any large environment. With rich web services, LiveTime can also be easily extended using any language from PHP and Perl through to .NET and JAVA.
Authentication and SSO
Using the Authentication gateway, LiveTime products can integrate with any LDAP or Active Directory Server. Supporting Anonymous, [...]

Service Manager
Monday, May 25th, 2009

LiveTime Service Manager is a complete ITIL v3 certified service management tool for the enterprise. Based on open standards and a Web 2.0 interface, LiveTime enables organizations to implement best practices in a matter of weeks, not months.
Supporting 9 core ITIL v3 processes out-of-the-box and integrated CMDB, LiveTime enables full visibility into the organization’s infrastructure [...]

LiveTime Service Manager 5.0 offers Web 2.0 Ajax Interface for ITIL Service Management
Tuesday, May 8th, 2007

LiveTime’s new ITIL Service Management suite delivers Service Oriented Architecture (SOA) that features Ajax based Web 2.0 interface.

LiveTime Software Announces Web Services Strategy for LiveTime Support 3.0
Thursday, January 22nd, 2004

Web Services gateway provides unlimited integration capabilities for interacting with ERP, CRM and SFA solutions.