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	<title>LiveTime Blogs &#187; software as a service</title>
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	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>Software as a Service (SaaS) based Service Management</title>
		<link>http://blogs.livetime.com/saas-service-management/</link>
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		<pubDate>Thu, 06 Aug 2009 18:22:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
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		<category><![CDATA[hardware]]></category>
		<category><![CDATA[legacy saas]]></category>
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		<guid isPermaLink="false">http://blogs.livetime.com/?p=674</guid>
		<description><![CDATA[There has been a significant amount of hype surrounding SaaS based Service Management software in recent months. We thought it would be good to share some of our experience in this area and assist people in deciding whether this is a viable option for their own organization.]]></description>
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		<title>Choosing Help Desk and Service Desk Software</title>
		<link>http://blogs.livetime.com/choosing-help-desk-and-service-desk-software/</link>
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		<pubDate>Tue, 16 Jun 2009 16:00:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
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		<category><![CDATA["service desk" choose requirements itil]]></category>
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		<category><![CDATA[helpdesk saas allow clients tolog requests]]></category>
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		<category><![CDATA[mysql]]></category>
		<category><![CDATA[novell service desk]]></category>
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		<category><![CDATA[pickiing an itsm software]]></category>
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		<category><![CDATA[tco]]></category>
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		<guid isPermaLink="false">http://blogs.livetime.com/?p=569</guid>
		<description><![CDATA[With the increased focus on corporate spending it is essential that companies get the most value from any software investment. To this end it is crucial that companies understand the industry buzz-words used by vendors when trying to sell help desk and support solutions. Most vendors will use these terms to describe their software, yet surprisingly few actually deliver.]]></description>
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