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	<title>LiveTime Blogs &#187; surveys</title>
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	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>Getting the most out of Surveys</title>
		<link>http://blogs.livetime.com/getting-the-most-out-of-surveys/</link>
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		<pubDate>Sat, 29 Mar 2008 23:56:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[customer satisfaction]]></category>
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		<description><![CDATA[Point of Delivery Surveys A LiveTime Supervisor can create a point-of-delivery or transaction based survey, within the Knowledge &#62; Survey tab. The Title is completed to reflect the data to be sourced from the customers. The Description that is entered is used to introduce the survey to the customer when the survey request is emailed [...]]]></description>
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		<title>Surveying Customer Sentiment</title>
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		<pubDate>Sat, 29 Mar 2008 23:23:26 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<category><![CDATA[novell service desk]]></category>
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		<category><![CDATA[request management]]></category>
		<category><![CDATA[surveys]]></category>
		<category><![CDATA[what type of survey should be sent to improve csat in service desk]]></category>

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		<description><![CDATA[Surveys are key performance indicators of the level service delivered by the Service Desk, and enhance customer satisfaction, support efficiency and cost effectiveness.]]></description>
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