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	<title>LiveTime Blogs &#187; tco</title>
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	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>Choosing Help Desk and Service Desk Software</title>
		<link>http://blogs.livetime.com/choosing-help-desk-and-service-desk-software/</link>
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		<pubDate>Tue, 16 Jun 2009 16:00:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
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		<category><![CDATA["service desk" choose requirements itil]]></category>
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		<guid isPermaLink="false">http://blogs.livetime.com/?p=569</guid>
		<description><![CDATA[With the increased focus on corporate spending it is essential that companies get the most value from any software investment. To this end it is crucial that companies understand the industry buzz-words used by vendors when trying to sell help desk and support solutions. Most vendors will use these terms to describe their software, yet surprisingly few actually deliver.]]></description>
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		<title>The Hidden Costs of ITIL Service Management</title>
		<link>http://blogs.livetime.com/the-hidden-costs-of-itil-service-management/</link>
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		<pubDate>Mon, 01 Jun 2009 19:03:44 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
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		<guid isPermaLink="false">http://blogs.livetime.com/?p=490</guid>
		<description><![CDATA[As the global economy continues to challenge businesses, more and more organizations are understandably looking closely at their bottom lines and searching for ways to decrease costs and increase efficiencies. Nowhere is this more important than in the front line of customer service and support.]]></description>
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