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	<title>LiveTime Blogs &#187; technician scheduling</title>
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	<description>Open Standards ITIL Service Management, Help Desk and Service Desk</description>
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		<title>Public Holidays and SLAs</title>
		<link>http://blogs.livetime.com/public-holidays-and-slas/</link>
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		<pubDate>Thu, 27 Nov 2008 23:56:35 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[public holiday]]></category>
		<category><![CDATA[service level contract]]></category>
		<category><![CDATA[SLA priority]]></category>
		<category><![CDATA[technician availability]]></category>
		<category><![CDATA[technician scheduling]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=125</guid>
		<description><![CDATA[LiveTime 5.5 also introduces the ability to automatically adjust Service Level Contracts relative to Public Holidays. This ensures that SLA timers pause when a Public Holiday begins, and subsequently restart when the next working day commences.]]></description>
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		<title>Technician Scheduling and Availability</title>
		<link>http://blogs.livetime.com/technician-scheduling-and-availability/</link>
		<comments>http://blogs.livetime.com/technician-scheduling-and-availability/#comments</comments>
		<pubDate>Thu, 27 Nov 2008 23:51:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[assignment logic]]></category>
		<category><![CDATA[reassignment]]></category>
		<category><![CDATA[resource calendar]]></category>
		<category><![CDATA[technician availability]]></category>
		<category><![CDATA[technician scheduling]]></category>
		<category><![CDATA[vacations]]></category>
		<category><![CDATA[work hours]]></category>
		<category><![CDATA[work shift]]></category>

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		<description><![CDATA[To enhance the efficiency of your support organization by automatically routing Requests to available service and support personnel, LiveTime now includes the ability to define Technician support hours on the Schedule tab of each User.]]></description>
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