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	<title>LiveTime Blogs &#187; ticketing</title>
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	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>ITSM price negotiations in action</title>
		<link>http://blogs.livetime.com/itsm-price-negotiations-in-action/</link>
		<comments>http://blogs.livetime.com/itsm-price-negotiations-in-action/#comments</comments>
		<pubDate>Tue, 02 Jun 2009 23:45:13 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[ticketing]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=547</guid>
		<description><![CDATA[Since many of our customers have faced this situation before when comparing garden variety ticketing systems to complete help desks and full service management products we thought we would post this amusing video. Take particular note how the gentleman in the restaurant compares a filet with the tacos on the street corner.]]></description>
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