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	<title>LiveTime Blogs &#187; web based</title>
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	<description>On-Premise &#38; SaaS ITSM Service Management and Service Desk</description>
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		<title>Software as a Service (SaaS) based Service Management</title>
		<link>http://blogs.livetime.com/saas-service-management/</link>
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		<pubDate>Thu, 06 Aug 2009 18:22:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[legacy saas]]></category>
		<category><![CDATA[multi-tenant]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[on demand]]></category>
		<category><![CDATA[on premise]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[service management software]]></category>
		<category><![CDATA[services and software deployment]]></category>
		<category><![CDATA[software as a service]]></category>
		<category><![CDATA[tenancy]]></category>
		<category><![CDATA[web 2.0]]></category>
		<category><![CDATA[web based]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=674</guid>
		<description><![CDATA[There has been a significant amount of hype surrounding SaaS based Service Management software in recent months. We thought it would be good to share some of our experience in this area and assist people in deciding whether this is a viable option for their own organization.]]></description>
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		<title>Virtualizing ITIL Service Management</title>
		<link>http://blogs.livetime.com/virtualizing-itil-service-management/</link>
		<comments>http://blogs.livetime.com/virtualizing-itil-service-management/#comments</comments>
		<pubDate>Wed, 24 Jun 2009 19:09:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Labs]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[jeos]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[ovf]]></category>
		<category><![CDATA[saas]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[virtual appliance]]></category>
		<category><![CDATA[virtualization]]></category>
		<category><![CDATA[vmware]]></category>
		<category><![CDATA[web based]]></category>
		<category><![CDATA[xenserver]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=604</guid>
		<description><![CDATA[One of the major growth trends in IT over the last few years has been the virtualization of the data center. This virtualization provides obvious cost benefits by consolidating and maximizing the CPU utilization of the hardware. This area, while currently dominated by VMware, is being challenged recently by Citrix with their new XenServer product line. ]]></description>
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		<title>Choosing Help Desk and Service Desk Software</title>
		<link>http://blogs.livetime.com/choosing-help-desk-and-service-desk-software/</link>
		<comments>http://blogs.livetime.com/choosing-help-desk-and-service-desk-software/#comments</comments>
		<pubDate>Tue, 16 Jun 2009 16:00:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA["service desk" choose requirements itil]]></category>
		<category><![CDATA[admin]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[helpdesk saas allow clients tolog requests]]></category>
		<category><![CDATA[integration]]></category>
		<category><![CDATA[mysql]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[open standards]]></category>
		<category><![CDATA[pickiing an itsm software]]></category>
		<category><![CDATA[roi]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[software as a service]]></category>
		<category><![CDATA[tco]]></category>
		<category><![CDATA[web 2.0]]></category>
		<category><![CDATA[web based]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=569</guid>
		<description><![CDATA[With the increased focus on corporate spending it is essential that companies get the most value from any software investment. To this end it is crucial that companies understand the industry buzz-words used by vendors when trying to sell help desk and support solutions. Most vendors will use these terms to describe their software, yet surprisingly few actually deliver.]]></description>
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		<title>Web based versus Web enabled ITIL Service Management</title>
		<link>http://blogs.livetime.com/web-based-versus-web-enabled-itil-service-management/</link>
		<comments>http://blogs.livetime.com/web-based-versus-web-enabled-itil-service-management/#comments</comments>
		<pubDate>Wed, 06 May 2009 13:10:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[defference between web enabled and web base system]]></category>
		<category><![CDATA[novell service desk]]></category>
		<category><![CDATA[open standards]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[web based]]></category>
		<category><![CDATA[web based solutions flash enable]]></category>

		<guid isPermaLink="false">http://blogs.livetime.com/?p=433</guid>
		<description><![CDATA[After attending the recent Service Desk and Support show in London last week we were surprised by the number of vendors focusing on their web portals. In previous years, this was always an after thought, and indeed it still is, but now it has additional marketing behind it.]]></description>
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