Posts Tagged web services
Release Notes 6.0.2Wednesday, January 20th, 2010
Various localization corrections. Added support for native French translation. Various performance enhancements to reduce memory footprint with high concurrency. Improved performance of background maintenance tasks. LiveTime will send a single email on close of a request. Auto-close quick calls will now send solutions. SLA Reports now correctly factor in non-work hours. Various changes to Survey publishing to the correct audiences. Group attachments will now remove from requests on deletion. Various changes to license validation of user role additions and deletions.
Pathway streamlines service for greater customer satisfactionMonday, January 4th, 2010
Using email with no ability to track service level agreements and inconsistent workflows to provide support, Pathways wanted to invest in a service management tool to enhance their organization. Mr Jason Oriente, Operations Manager at Pathway Communications said, “The advanced functionality of LiveTime Service Manager was a stand-out option with its customizable interface, reports capability, high return on investment and low ongoing costs.”
Altis Semiconductor Transforms Service with LiveTime’s Federated CMDBSunday, December 13th, 2009
A crucial element in this project was the ability to leverage existing infrastructure, including Novell NDS/eDirectory, LANDesk, OCS Inventory and Nagios via a Service Oriented Architecture (SOA). Working with these specifications Altis Semiconductor selected LiveTime Service Manager based on its out-of-the-box third party integration functionality, extensive Web Services API, internationalization and reporting capabilities.
Release Notes 6.0.1Tuesday, December 8th, 2009
Org Unit Deletion is now possible via web services. Added import of ownership information from SCCM. CC Team option will now correctly forward all updates. AMIE imports from SCCM will now include ownership data. Group notes copied to a request display the correct technician. Chinese Yuan is now a valid currency selection in the setup area. Fixed various SLA reports for execution against Oracle databases. Corrected bug in handling of attachments to grouped service requests.
CustomizationTuesday, October 6th, 2009
Enterprises demand that the applications they use can be adapted and modified to suit their changing business needs. They don’t want to share these customizations with other organizations, and the result is that they each have their own customized versions of applications. Unfortunately, this creates major challenges.
The first problem is the technical, support, and management [...]
Friday, July 31st, 2009
LiveTime is pre-integrated with most Enterprise infrastructure and seamlessly integrates into any large environment. With rich web services, LiveTime can also be easily extended using any language from PHP and Perl through to .NET and JAVA.
Authentication and SSO
Using the Authentication gateway, LiveTime products can integrate with any LDAP or Active Directory Server. Supporting Anonymous, [...]
Tuesday, September 4th, 2007
LiveTime’s new ITIL Service Management suite delivers significantly new levels of Web 2.0 interactivity and performance.
LiveTime Service Manager 5.0 offers Web 2.0 Ajax Interface for ITIL Service ManagementTuesday, May 8th, 2007
LiveTime’s new ITIL Service Management suite delivers Service Oriented Architecture (SOA) that features Ajax based Web 2.0 interface.
LiveTime Software Ships Support Desk 3.0 and Help Desk 3.0 with Web Services Gateway, Discussion Forums and Partner Access.Thursday, June 3rd, 2004
New release includes integrated LDAP and Active Directory support and new alerting system for system wide notifications.
LiveTime Software to preview new Help Desk and Customer Support Products at HDI 2004, and HITS 2004.Wednesday, April 14th, 2004
New release includes discussion forums, billing and web services gateway for robust integration capabilities.
LiveTime Software announces partnership with InControl for Complete Asset Management and Auto Discovery.Tuesday, March 2nd, 2004
Seamless integration of asset management data into the LiveTime CMDB provides instant access for support technicians.
LiveTime Software Announces Web Services Strategy for LiveTime Support 3.0Thursday, January 22nd, 2004
Web Services gateway provides unlimited integration capabilities for interacting with ERP, CRM and SFA solutions.
