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	<title>LiveTime Blogs &#187; work hours</title>
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	<description>Open Standards ITIL Service Management, Help Desk and Service Desk</description>
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		<title>Technician Scheduling and Availability</title>
		<link>http://blogs.livetime.com/technician-scheduling-and-availability/</link>
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		<pubDate>Thu, 27 Nov 2008 23:51:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[assignment logic]]></category>
		<category><![CDATA[reassignment]]></category>
		<category><![CDATA[resource calendar]]></category>
		<category><![CDATA[technician availability]]></category>
		<category><![CDATA[technician scheduling]]></category>
		<category><![CDATA[vacations]]></category>
		<category><![CDATA[work hours]]></category>
		<category><![CDATA[work shift]]></category>

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		<description><![CDATA[To enhance the efficiency of your support organization by automatically routing Requests to available service and support personnel, LiveTime now includes the ability to define Technician support hours on the Schedule tab of each User.]]></description>
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